topic Re: Leaving airtime but still keeping my monthly phone payments? in Discussions & Feedback

Leaving airtime but still keeping my monthly phone payments?

Gaofpompey — Sun, 23 Nov 2025 12:11:45 GMT

Im not happy with O2 raising the price of my airtime contract above what I signed up for. This is just ethically wrong and means they can raise prices by whatever they want, merging with the appaling virgin media was always going to mean poor customer service like this.

I want to leave, but have an airtime and a monthly pay for my phone contract.

Can I keep the pay monthly phone contract but still leave airtime?

Re: Leaving airtime but still keeping my monthly phone payments?

Mike121124 — Sun, 23 Nov 2025 12:18:47 GMT

Be careful if you try. I’m currently in a situation where I was told this was possible only to then receive a letter telling me I had to pay for all my device upfront after they told me that’s not that case.

Re: Leaving airtime but still keeping my monthly phone payments?

Enlli — Sun, 23 Nov 2025 12:28:13 GMT

Well, technically you can.

But you must be within 30 days of you recieving the email and you must call 202 as instructed.

Ignore all offerers of a better tariff (they will con you) and get you PAC

Re: Leaving airtime but still keeping my monthly phone payments?

Gaofpompey — Sun, 23 Nov 2025 12:34:37 GMT

This is on the O2 website

I have received a communication about my right to exit.

If you’re not sure what to do, please get in touch to chat about alternative offers so we can find a perfect fit for you. All O2 customers have a right to exit without penalty and can do so within 30 days of receiving the communication.

Customers who have a device plan with us do need to pay this off in full but can continue to do so monthly or in one go. We do not apply price increases to device plans, unlike other operators.

Re: Leaving airtime but still keeping my monthly phone payments?

Enlli — Sun, 23 Nov 2025 12:57:24 GMT

Don't do any Alternative Offers they will screw you up big time going on other posts here.

Phone O2 and insist on you PAC nothing more.

Re: Leaving airtime but still keeping my monthly phone payments?

Anonymous — Mon, 24 Nov 2025 11:17:03 GMT

I'd do that myself (or get my Brother to) if I could but I've still got about £99 to pay on my phone, and £167 to pay on my Watch.

Re: Leaving airtime but still keeping my monthly phone payments?

ITFCJosh — Mon, 24 Nov 2025 20:37:44 GMT

Lot of people are having issues most O2 agent don’t know right to Exit clause!

if you have Apple Watch or Galaxy Watch etc it will be allot harder to move to another provider

when will O2 admit they are wrong

Re: Leaving airtime but still keeping my monthly phone payments?

pgn — Mon, 24 Nov 2025 20:48:23 GMT

@ITFCJosh wrote:
when will O2 admit they are wrong

When you see 2 moons in the night sky, @ITFCJosh 🙄

Re: Leaving airtime but still keeping my monthly phone payments?

ITFCJosh — Mon, 24 Nov 2025 21:12:57 GMT

More chance of winning the lottery than O2 saying sorry