topic O2 rewards error in Discussions & Feedback

O2 rewards error

typhonuk — Thu, 20 Nov 2025 17:05:06 GMT

on monday the 17th november both me and my wife topped up £40 on our respective phones which means we should recieve £4.00 each on our O2 rewards account and it has not gone on.

i had £7 on my o2 rewards on sunday the 16th november and adding the £4 from my top up on monday should have given me a total of £11 but im still at £7.

i do not know how to get a hold of o2 rewards.

any ideas

also *#10# no longer show your balance

Re: O2 rewards error

Enlli — Thu, 20 Nov 2025 17:11:44 GMT

As customers we can answer account questions here

Have you rung 4445.

Alternatively try contacting via Social Media

https://www.o2.co.uk/abouto2/social-media

Re: O2 rewards error

pgn — Thu, 20 Nov 2025 21:15:46 GMT

@typhonuk

Rewards are usually only visible after overnight account reconciliation - check tomorrow.

Re balance:

Methods to check your balance
Call 4444: This is a free service from your O2 mobile. After you call, select option 2 for your allowances, then option 2 again to hear your balance.
Text message: Send a free text message with the word BALANCE to 20202.
My O2 app: Download the My O2 app from your app store to sign in and see your balance.
My O2 website: Sign in to your account online at the My O2 website to view your balance and other account details.
My O2 website (without signing in): If you don't have an account, you can go to the My O2 website on your O2 phone (with Wi-Fi turned off) to check your balance without signing in.

Re: O2 rewards error

pgn — Fri, 21 Nov 2025 19:48:26 GMT

@typhonuk wrote:
on monday the 17th november both me and my wife topped up £40 on our respective phones which means we should recieve £4.00 each on our O2 rewards account and it has not gone on.

i had £7 on my o2 rewards on sunday the 16th november and adding the £4 from my top up on monday should have given me a total of £11 but im still at £7.

Having enquired of one of the PAYG holders in this house, it seems Rewards are added on only every 3rd month, so, for a £10 top-up on or before the due date in each of Nov, Dec and Jan, £3 is added to the respective Rewards account sometime between the Jan top-up and the next one in Feb, @typhonuk

The Reward is preceded by an SMS offering you the opportunity to save or claim the Reward - this person lets it sit until the amount reaches £10, and claims, which means a "free" £10 top-up that month.

If that helps... 🙃