topic Re: Do I have a device contract? in Discussions & Feedback

Do I have a device contract?

Rosemary22 — Wed, 19 Nov 2025 09:01:06 GMT

Hi I got a deal through Affordable Mobiles for an iPhone 16 (£189 upfront) and sim plan with o2; due to the price increase I contacted o2 about cancellation charges, they informed me that I don’t have a device contract and will pay £0 if I leave. I contacted Affordable Mobiles who say I owe them nothing and to contact o2 about device. I contacted o2 customer services again who say I have an airtime only plan and no device plan and will be charged £0, I’m worried I leave and they then come looking for payment, what rights do I have?

Re: Do I have a device contract?

MI5 — Wed, 19 Nov 2025 10:20:23 GMT

@Rosemary22

You can just leave and take your number elsewhere for free.

Re: Do I have a device contract?

jonsie — Wed, 19 Nov 2025 11:04:16 GMT

It would seem that that the cost of the handset when purchased through a third party just disappears into the clouds

As the contract is not Refresh there is no handset agreement so it appears you only owe zero pounds to leave and inherit the handset for free

Re: Do I have a device contract?

MI5 — Wed, 19 Nov 2025 11:55:11 GMT

There are other posts on here confirming it's free to leave and keep the phone too @Rosemary22

I guess some lucky ones with deals such as this.

Re: Do I have a device contract?

Enlli — Wed, 19 Nov 2025 13:01:40 GMT

Seems like O2 have been Hoisted with their own petard😀

Re: Do I have a device contract?

MI5 — Wed, 19 Nov 2025 14:39:59 GMT

Small victory, but I doubt O2 supplied the phone......

Re: Do I have a device contract?

madasaf1sh — Wed, 19 Nov 2025 14:57:02 GMT

o2 wont give 2 hoots about Affordable Mobiles, as once o2 have paid the commission they really dont care about them..

And dont feel sorry for Affordable Mobile they are owned by AO.com

Re: Do I have a device contract?

MI5 — Wed, 19 Nov 2025 15:37:51 GMT

I wasn't