topic Re: Conflicting In-Store information in Discussions & Feedback

Conflicting In-Store information

Calvo1 — Sun, 16 Nov 2025 16:04:00 GMT

Hi all

I have seen Community Manager @dave_O2 comment regarding switch up, however I am getting conflicting information in-store

Today I have been told twice, in 2 different stores, that if I switch up today, with the 90 days included as advertised on the website, that come the 22nd Jan..my contract will be changed to to 11months switch up..adding on 8 months to the existing contract

Surely that cannot be right. If it's not, then o2 need to communicate policy and guidance much much better.

Please can someone confirm as this has a big impact on my next move.

Re: Conflicting In-Store information

MI5 — Sun, 16 Nov 2025 16:03:39 GMT

@Dave-O2

Over to you I guess.........?

Re: Conflicting In-Store information

Calvo1 — Sun, 16 Nov 2025 16:10:04 GMT

Thank you for the tag

Re: Conflicting In-Store information

Dave-O2 — Mon, 17 Nov 2025 12:18:56 GMT

Thanks for the tag @MI5

@Calvo1 You can find confirmation on this ↘️

https://community.o2.co.uk/t5/Pay-Monthly/Switch-Up-Changes/td-p/1816591