Fraud on my account - I cant even get through. Cancel i would advise

Gemma02 — Tue, 11 Nov 2025 12:53:27 GMT

Signed up to the 02ID virgin media to access my account.

2 days later, someone's got in my account and bought 2 phones off my account and spent £148.00

I spent nearly 3 - (ANOTHER 2 IN THE EVNEING) STILL NOTIHNG - hours on hold and when I FINALLY did get through, the person did not follow through with my request nore care that how long I was on hold and how unhappy I was. ITS STILL CHARGING ME FOR 2 PHONES, ITS LIKE HE WASNT EVEN LISTENING!

After having someone access my account, you would think 3 hours on hold and the service would have been better and even fixed but still nothing, taken days to still get through. Emails sent, even a letter has gone, the virtual assistance is just terrible, such a waste of time.

Sorry I am not happy, and given up. CANCELLING MY ACCOUNT WHEN IM FINALLY GET THROUGH.

Re: Fraud on my account - I cant even get through. Cancel i would advise

pgn — Tue, 11 Nov 2025 18:57:35 GMT

When you call, wait silently for the recorded choices to end, and say FRAUD clearly - that will put you through to the correct team to report all these incidents and get them actioned.

Good luck @Gemma02.

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Fraud on my account - I cant even get through. Cancel i would advise

Re: Fraud on my account - I cant even get through. Cancel i would advise