topic Spending cap in Discussions & Feedback

Spending cap

Akshay1233 — Mon, 10 Nov 2025 23:16:01 GMT

Hi, I’m trying to purchase something via add to mobile bill everytime I use my number it says declined by mobile phone network provider however I have no spending cap so it should go through, any help please

Re: Spending cap

MI5 — Mon, 10 Nov 2025 23:46:26 GMT

@Akshay1233

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: Spending cap

jonsie — Tue, 11 Nov 2025 00:51:11 GMT

To improve the payment experience for our customers, in line with FCA service improvements, O2 put a £40 limit on any single transaction and a £240 monthly limit on charges such as:

Certain Charge to Mobile charges