topic Re: Repeated balance notifications even when no call made in Discussions & Feedback

Repeated balance notifications even when no call made

Brainchyld1164 — Thu, 06 Nov 2025 14:34:18 GMT

For the past few days i have been receiving multiple texts a day showing me my balance. I know others online are also complaining about this. I would attach an image but this system is like living in the stone age. The text says

"You balance is £XX.XX you can use this for any out of bundle calls & texts" and it comes several times a day now.

Please fix this.

Re: Repeated balance notifications even when no call made

Enlli — Thu, 06 Nov 2025 14:40:28 GMT

Just call O2 or use social media links and ask for them to be turned off.

All the numbers and links in this file

Re: Repeated balance notifications even when no call made

jonsie — Thu, 06 Nov 2025 14:42:42 GMT

Contact customer service and ask them to turn off balance notifications

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 4445

Guide: How to find help & contact O2

Social Media Support ~ O2