topic Re: O2 app issue in Discussions & Feedback

O2 app issue

Tony101 — Sun, 02 Nov 2025 16:07:53 GMT

Hey all, I recently had an update for the o2 app, but now the app has frozen on the first page, I can't do anything on it, can't swipe, no buttons to press, I've cleared the cache, I've uninstalled it and reinstalled it but nothing works, it if a shambles to be honest any advice out there or anyone else having this issue, im on a galaxy fold 7.

Re: O2 app issue

MI5 — Sun, 02 Nov 2025 16:17:06 GMT

@Tony101

Did you reboot in between the delete and install?

Re: O2 app issue

Tony101 — Sun, 02 Nov 2025 19:46:27 GMT

I uninstalled then reinstalled it then I rebooted the phone.

Re: O2 app issue

jonsie — Sun, 02 Nov 2025 19:52:29 GMT

Mine has been the same since the update last week

Tried all the usual but it's fubar now

Worked perfectly fine before some fool decided to modernise it....

Re: O2 app issue

MI5 — Sun, 02 Nov 2025 20:08:33 GMT

@Tony101 wrote:
I uninstalled then reinstalled it then I rebooted the phone.

Not what I asked, but if it's broke, it's broke.

PS. mine still working fine and no epidemic of posts on here either........

Re: O2 app issue

madasaf1sh — Sun, 02 Nov 2025 20:13:12 GMT

No issues here with Android or IOS..

What Android versions or IOS version are you running @Tony101

Re: O2 app issue

darrenney02 — Sun, 02 Nov 2025 20:14:49 GMT

Not had any problems with the My o2 app so after but did have problems logging back in the the o2 Community forums earlier as the email link the sent me with code to long in never arrived and only arrived after I had to press resend link.

Re: O2 app issue

Tony101 — Tue, 04 Nov 2025 02:43:23 GMT

. One Ul version: 8.0 . Android version: 16 • Version: F966BXXS5AYJ3 / F966BOXM5AYJ3. F966BXXS5AYJ3 • Size: 549.81 MB • Security patch level: 1 October 2025

Re: O2 app issue

madasaf1sh — Tue, 04 Nov 2025 08:41:21 GMT

@Tony101

Have a look at the adaptive refresh rate, also it does seem the October security has caused a few issues with apps and devices.

It might also be worth reaching out to Samsung Support.