topic Re: Cwmbran Torfaen O2 shop in Discussions & Feedback

Cwmbran Torfaen O2 shop

Nigel468 — Wed, 29 Oct 2025 08:52:00 GMT

It saddens me, I couldn't find where there is an official place to register my appreciation of excellence in customer service. O2 employees who engage face to face with customers every day regularly endure aggression, threats, and impoliteness. Despite this, they must maintain their composure for they represent the company. Well Ben, who works at the Cwmbran store, is one such stalwart. A SIM issue that had perplexed me for a week he solved in less than 5 minutes. With a gentle, reassuring manner he identified the exact issue, fixed it, and with a sweet smile, sent me on my way contented. Well done Ben, you are a star!

Re: Cwmbran Torfaen O2 shop

madasaf1sh — Wed, 29 Oct 2025 09:04:27 GMT

@Nigel468

Let me tag our community manager who will be intouch to take the feedback and pass it on

@Dave-O2

Re: Cwmbran Torfaen O2 shop

Dave-O2 — Wed, 29 Oct 2025 10:32:34 GMT

Thanks @madasaf1sh

@Nigel468 Please PM me your mobile number and the date/time you visited the store and i'll get this sent directly to the store 👍

Re: Cwmbran Torfaen O2 shop

Nigel468 — Thu, 30 Oct 2025 09:19:37 GMT

***********

Friday 17th October

1330 ish

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