https://community.o2.co.uk/t5/Discussions-Feedback/Switch-up/m-p/1815598#M140185 <P>I went into an o2 store to switch up and pre ordered the iphone 17. They checked my phone and said my phone was fine to switch up. I get my new phone 3 days later and waited for the box to send my old handset back which took another week. I then receive my phone back with no email and no paperwork. Im disabled and being passed from pillar to post and in the meantime im still being charged for the handset. Obviously this has all taken time so I cant get out of my contract and cant afford to keep paying for an extra handset. Help please!!!</P> Fri, 17 Oct 2025 17:49:28 GMT DG4616 2025-10-17T17:49:28Z https://community.o2.co.uk/t5/Discussions-Feedback/Switch-up/m-p/1815598#M140185 <P>I went into an o2 store to switch up and pre ordered the iphone 17. They checked my phone and said my phone was fine to switch up. I get my new phone 3 days later and waited for the box to send my old handset back which took another week. I then receive my phone back with no email and no paperwork. Im disabled and being passed from pillar to post and in the meantime im still being charged for the handset. Obviously this has all taken time so I cant get out of my contract and cant afford to keep paying for an extra handset. Help please!!!</P> Fri, 17 Oct 2025 17:49:28 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Switch-up/m-p/1815598#M140185 DG4616 2025-10-17T17:49:28Z https://community.o2.co.uk/t5/Discussions-Feedback/Switch-up/m-p/1815602#M140186 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3313525">@DG4616</a>&nbsp;</P><P class="">ttps://<A href="http://www.o2.co.uk/abouto2/social-media" target="_blank" rel="noopener">www.o2.co.uk/abouto2/social-media</A></P><P class="">&nbsp;</P><P class="">This is a customer to customer community, not O2, so we cannot access your account, sorry.</P><P class="">You need to contact O2.</P><P class=""><SPAN class="">Message them on Social Media. Facebook or Instagram</SPAN>&nbsp;<SPAN class="">or give them a call on 202 or 0344 809 0202 </SPAN></P> Fri, 17 Oct 2025 18:02:32 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Switch-up/m-p/1815602#M140186 MI5 2025-10-17T18:02:32Z