topic O2 helped the scammers in Discussions & Feedback

O2 helped the scammers

TMS_Mike — Tue, 07 Oct 2025 20:09:25 GMT

I upgraded my O2 / Virgin Media pay monthly sim package at the end of August. Since then my phone has been compromised and I have had multiple bank and credit accounts hacked. This has not been my fault but has been totally the responsibility of O2.

They allowed an e-sim to be added by the fraudsters to my O2 account so they were able to buy thousands of pounds of I phones, Macbooks and I pads.

The consequence of O2’s negligence has been that I have had to spend many hours with each bank account trying
to make my finances secure. I hold O2 entirely responsible for this. I have written a letter of complaint to O2 and after a week, guess what the response has been? You got it. Nothing. I would be interested in hearing what your experience has been when dealing with O2. Comments and thoughts please.

Re: O2 helped the scammers

madasaf1sh — Tue, 07 Oct 2025 20:26:28 GMT

@TMS_Mike

It takes upto 8 weeks for complaints to back to you..

If you suspect fraud then report it to action fraud... https://www.actionfraud.police.uk

Also how did you upgrade your plan? Was it via cold call or via the website..

Re: O2 helped the scammers

TMS_Mike — Tue, 07 Oct 2025 21:36:23 GMT

Thanks for that. Never asked for upgrade. Have reported to Action Fraud. Cheers 😁

Re: O2 helped the scammers

pgn — Tue, 07 Oct 2025 22:01:18 GMT

@TMS_Mike wrote:

> I upgraded my O2 / Virgin Media

> pay monthly sim package at the

> end of August.

Then wrote:

> Never asked for upgrade.

So you were cold-called and coerced by someone other than VM/O2, to whom you gave the SMS PIN that O2 send, the one preceded by and with the warnings:

it seems...?

Good luck with the Fraud report, it won't be easy, @TMS_Mike.