topic Switching Profiles On O2 Website in Discussions & Feedback

Switching Profiles On O2 Website

Anonymous — Fri, 13 Mar 2009 14:52:01 GMT

I have one log in from the old website that accesses my profiles.

Because my profiles were linked together, since the revamp of the website, I cannot find where I can 'switch profiles' as I had been able to do previously, so I can check my bill, allowance, etc.

Where is the link to switch profiles now?

Thanks

Steve

Switching Profiles On O2 Website

jonsie — Fri, 13 Mar 2009 15:02:01 GMT

http://www.o2.co.uk/myo2

Home page/click on myo2 and then half-way down rh side

Switching Profiles On O2 Website

Anonymous — Fri, 13 Mar 2009 15:10:03 GMT

It's not on mine,

I get links for the following:

Balances & Bills
My picture messages
My broadband
Bluebook
Email

But, nowhere to switch profiles...

nowhere to switch e-mail accounts

Anonymous — Fri, 13 Mar 2009 16:37:30 GMT

What's the use of updating a site if it isn't an improvement?? Doing my head in now - I've got 3 separate e-mail accounts and I can't access 2 of them!! Does anyone know how to get to your linked accounts on this damned new design???
Cheers
Willow

Switching Profiles On O2 Website

Anonymous — Fri, 13 Mar 2009 16:54:35 GMT

Same problem here fella. Really poor of O2, who I hold in high regard so far.

Switching Profiles On O2 Website

jonsie — Fri, 13 Mar 2009 17:23:43 GMT

Hi there
when I go to the home page before signing in, I click on My O2 at the top and then there is a link on the right hand side. If I then click on the link it takes me to the sign-in page. When I sign in there it shows all 5 of my accounts.
Hope this helps

Switching Profiles On O2 Website

Anonymous — Fri, 13 Mar 2009 18:21:10 GMT

Hi there
when I go to the home page before signing in, I click on My O2 at the top and then there is a link on the right hand side. If I then click on the link it takes me to the sign-in page. When I sign in there it shows all 5 of my accounts.
Hope this helps

I cant seem to do what ur sayin here, this site improvement is rubbish. ahhh its really annoying that i cant access my other accounts. Now i cant check my bill or pay it

Switching Profiles On O2 Website

jonsie — Fri, 13 Mar 2009 18:29:12 GMT

Make sure you are signed out and then connect to home page. At the moment this is the only way I can access it. If you have auto sign-in try disabling.

Switching accounts

Anonymous — Fri, 13 Mar 2009 20:42:48 GMT

How?

I log in, I log out, I click on the my o2 link logged in and logged out, There is no link to switch accounts.

Why 'Improve a site' without improving the site?

When I log in I get...

Balances & Bills
My business account
My picture messages
My personal details
My broadband
blueroom
Bluebook
Send free text messages
Email

When I log out it is the same. Help, I need to check my bill.

Why can't there be a link on the page that shows the bill itself?

Switching Profiles On O2 Website

Anonymous — Fri, 13 Mar 2009 21:27:42 GMT

just figured this out

1) make sure you are signed out
2) click on my o2 on the right hand side (IMPORTANT click on the my o2 bit not the down arrow next to it)
3) then go to the manage linked accounts bit

Switching Profiles On O2 Website

jonsie — Fri, 13 Mar 2009 21:42:24 GMT

1) make sure you are signed out
2) click on my o2 on the right hand side (IMPORTANT click on the my o2 bit not the down arrow next to it)
3) then go to the manage linked accounts bit

As I said

Thanks for your help!

Anonymous — Sat, 14 Mar 2009 07:11:11 GMT

I guess the way the last person described it made it clearer to click on the my O2 and not the arrow, but thanks for your help anyway

Dave

can switch account now

Anonymous — Sat, 14 Mar 2009 08:17:24 GMT

There was a problem yesterday but i can now fully switch accounts, looks like they listened to was said here!

switch when logged on?

Anonymous — Sat, 14 Mar 2009 11:27:26 GMT

THis is just getting stupid now. After three queries to support, the best they can tell me is how to add a new account!! I've followed the instructions above and, from a non-logged in position, can access any one of my accounts. However, on returning to Home and MyO2 the option to bring up the linked accounts disappears.
Does this mean I have to log off every time I want to switch accounts?? For god's sake even AOL could manage this!!!
Willow

link/view accounts

Anonymous — Sat, 14 Mar 2009 13:55:44 GMT

all sorted - saved manage accounts page to favourites - phew!

switching accounts

Anonymous — Sat, 14 Mar 2009 21:17:22 GMT

Thought I was alone in this. Reply from support didn't even address the question. Thanks for the instructions. It's not at all intuitive.

Switching Profiles On O2 Website

jonsie — Sat, 14 Mar 2009 21:31:00 GMT

I'm sure once o2 have finished updating their website they will sort out the little teething problems

Switching Profiles On O2 Website

Anonymous — Sun, 15 Mar 2009 15:23:14 GMT

Hi there
when I go to the home page before signing in, I click on My O2 at the top and then there is a link on the right hand side. If I then click on the link it takes me to the sign-in page. When I sign in there it shows all 5 of my accounts.
Hope this helps

That does, thanks lol

Switching Profiles On O2 Website

Anonymous — Sun, 15 Mar 2009 23:01:54 GMT

thanks so much for your help was driving me nuts

Switching Profiles On O2 Website

jonsie — Mon, 16 Mar 2009 07:44:34 GMT

my pleasure