topic App and Website Hopeless in Discussions & Feedback

App and Website Hopeless

Lephno79 — Wed, 17 Sep 2025 17:01:49 GMT

I’ve just paid off my device plan and started a new sim only plan, and it seems that since the merge with Virgin, everything has gone to pot!

Firstly, I was unable to complete my upgrade online, just kept going to a ‘not found’ placeholder page. Had to endure a tedious 30minute phone call to achieve what I could have done in 2 minutes.

Secondly, had to re-register for the myO2 app, which was tedious enough (several attempts to get a verification link emailed) once again couldn’t complete and once again the same page not found link as above. Currently cannot use the app.

Lastly, due to my renewal I had to select an extra - great, might as well go for the Amazon Prime for 6 months - tried to select on the website, guess what? It’s a hat trick for the page not found placeholder!

I have no recent memory of a user experience this bad from a large company. Sort it out!

Re: App and Website Hopeless

Enlli — Wed, 17 Sep 2025 17:08:20 GMT

They are sorting it out. (Well according to their publicity) From our perspective of long term members here, thing are getting worse.

Re: App and Website Hopeless

Oxonian — Sat, 20 Sep 2025 16:47:43 GMT

Did your issue get resolved @Lephno79 ?

Re: App and Website Hopeless

Dave-O2 — Tue, 07 Oct 2025 08:56:59 GMT

Morning @Lephno79

I'm just checking in are you still facing these issues?

If so, please drop me a PM with some further details.