topic Re: How do I leave positive feedback? in Discussions & Feedback

How do I leave positive feedback?

KirstyS — Fri, 05 Apr 2019 18:46:04 GMT

I had a really helpful experience and wanted to leave that feedback with o2. Does anybody know how I would do this?

Re: How do I leave positive feedback?

Cleoriff — Fri, 05 Apr 2019 18:53:51 GMT

You can do it here. Just mention the store and the advisor and tell us about your experience. Our managers will pass it on to the people concerned.

Re: How do I leave positive feedback?

Anonymous — Fri, 05 Apr 2019 19:16:27 GMT

@EmilieT @Marjo @Martin-O2

Re: How do I leave positive feedback?

EmilieT — Mon, 08 Apr 2019 08:16:48 GMT

Good morning @KirstyS, and great to hear you had a nice experience with some O2 staff! If you can tell us a bit more around experience (for example whether it was in store, over chat, or phone) we can pass it all on for you

I'll send you a Private Message now to get a few more details as well, you'll be able to read it and reply to it by going into Messages in the top right of your page:

Thanks @Cleoriff and @Anonymous for jumping in as well

Re: How do I leave positive feedback?

Jon_Lever — Fri, 12 Sep 2025 13:41:36 GMT

I had a fantastic customer experience from Alisha at the Bury, Millgate Centre O2 store. Met by a smiling face and nothing was too much trouble. Alisha was a lifesaver kindly sorting out my elderly mother's new O2 sim card (which I had accidentally damaged whilst removing it from the template). She even installed it and set up the phone for me. Completely over and above and secured

me as an O2 customer for some time yet!! A pleasure to deal with and I would definitely return to this store. Thank you Alisha.

Re: How do I leave positive feedback?

madasaf1sh — Fri, 12 Sep 2025 13:59:15 GMT

@Dave-O2

Another one for excellent feedback,

@Jon_Lever

Dave is our community manager and he will be in touch to get some more information and good to hear you got excellent customer support in store

@

Re: How do I leave positive feedback?

jonsie — Fri, 12 Sep 2025 14:16:52 GMT

The Bury store has always been one of the better ones for customer experience from way back when one of the bigger call centres was based in Bury.

Re: How do I leave positive feedback?

Dave-O2 — Mon, 15 Sep 2025 09:28:27 GMT

Thanks @madasaf1sh

@Jon_Lever So i can get this sent over directly to the store, can you please drop me a PM with your mobile number and the date/time you visited the store 👍

Re: How do I leave positive feedback?

Cleoriff — Mon, 15 Sep 2025 10:43:28 GMT

@Jon_Lever

Thanks for posting.

It's great to hear positive feedback instead of the constant criticism we normally listen to about O2 Customer Services. ❤️

Re: How do I leave positive feedback?

TallTrees — Mon, 15 Sep 2025 10:52:38 GMT

Very good of you to take the time to send a message to Alisha at the O2 Bury store

through the O2 Community

@Jon_Lever

Sure Bury will be very proud and especially Alisha