topic Re: No coverage in Yarm, North Yorkshire in Discussions & Feedback

No coverage in Yarm, North Yorkshire

Kiddo — Sat, 13 Sep 2025 11:09:00 GMT

Hey there! I’m curious about the O2 phone mast issue in Yarm. It’s been a few months now, and it’s been a real pain. We’re stuck in the stone ages without any network 4G or 5G signal, except for the WiFi inside our homes. It’s frustrating!

Re: No coverage in Yarm, North Yorkshire

jonsie — Sat, 13 Sep 2025 11:33:06 GMT

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2

Re: No coverage in Yarm, North Yorkshire

pgn — Sat, 13 Sep 2025 12:13:24 GMT

Meantime, get yourself registered for this, set up your home address and let it do the reporting for you, @Kiddo - the more people on O2 who use it, the better: https://www.o2.co.uk/apps/my-network

Re: No coverage in Yarm, North Yorkshire

Enlli — Sat, 13 Sep 2025 13:18:32 GMT

It's a generic message and there can be a myriad reasons why there has not been a fix, too many to mention here

Generally Customer Services have no more information than that which appears on the My Network App.

Re: No coverage in Yarm, North Yorkshire

Anonymous — Sun, 14 Sep 2025 16:21:28 GMT

It pains me to say this but it's a big issue in those little Villages in the bum end of nowhere, very picturesque but awful for mobile phone users, terrible signals.

Re: No coverage in Yarm, North Yorkshire

madasaf1sh — Sun, 14 Sep 2025 16:43:24 GMT

More nonsense from you..

Yarm has about 10K residents and is a Large town in North Yorkshire, its not a Village,
Have you ever been to Yarm?? It's just off the A19 and next to an Airport..

It also has an amazing farm shop, and this is just a simple case of a broken mast...
It used to have a very popular nightclub as well...