topic Re: O2 shockingly bad - Virtual Assistant rubbish in Discussions & Feedback

O2 shockingly bad - Virtual Assistant rubbish

Rid1 — Thu, 11 Sep 2025 12:18:34 GMT

Been trying to talk to a human Virtual Assistant so bad.
Got to talk to Rahul after 20mins with Virtual Assistant shutting chat.

I have left O2 told Rahul I don't have the O2 app and my number is no longer with O2.
Rahul says he going to pass me to another team.

Virtual Assistant popped up and posts a QR Code I’m meant to scan with the O2 app!

Re: O2 shockingly bad - Virtual Assistant rubbish

madasaf1sh — Thu, 11 Sep 2025 12:24:37 GMT

@Rid1

If you have left o2, then you will need to speak to Customer Services on the phone, either via Customer Services or the Payment Management Team

All the details are in the guide

The payment management team can be contacted on 0800 902 0217

Re: O2 shockingly bad - Virtual Assistant rubbish

Rid1 — Thu, 11 Sep 2025 12:28:05 GMT

hard hearing why I use chat or use to!
the chat just shut down again.

Thank you for chatting with us today. We'll shortly close this conversation.

Progress - No

Thanks madasaf1sh

Re: O2 shockingly bad - Virtual Assistant rubbish

madasaf1sh — Thu, 11 Sep 2025 12:32:21 GMT

@Rid1

The only way to access customer service live chat is via the o2 app, for which you need to be an o2 customer..

If you are registered for Relay then you can use that method, or use Social Media , via Facebook or Instagram.

Details are here https://www.o2.co.uk/access-for-all

Re: O2 shockingly bad - Virtual Assistant rubbish

Anonymous — Thu, 11 Sep 2025 17:43:00 GMT

@Rid1 Yep, live chat Agents are incompetent most of the time IMO.

Re: O2 shockingly bad - Virtual Assistant rubbish

madasaf1sh — Thu, 11 Sep 2025 17:51:25 GMT

Re: O2 shockingly bad - Virtual Assistant rubbish

Anonymous — Thu, 11 Sep 2025 18:09:53 GMT

@madasaf1sh Live chat is also accessible on the O2 website, not that it's much cop.