topic Top up issue in Discussions & Feedback

Top up issue

Nicnac123 — Tue, 09 Sep 2025 09:19:37 GMT

Hello, Been with O2 since June. Had issues topping up each time. Now no card works even as a guest. I signed up for auto op up, worked fine but now can't cancel it. Is it a call them thing?

Also unable to change my tariff. That needs doing before 26th Sept. I'm with O2 as Channel Island landlines work even though not part of bundle. Can't chance moving to rolling contract incase that stops. Thanks for any helpful payment info.

Re: Top up issue

madasaf1sh — Tue, 09 Sep 2025 09:22:16 GMT

@Nicnac123

The only advice we can give you is to contact o2 on 4445 and also all the ways to topup can be found here

Re: Top up issue

pgn — Tue, 09 Sep 2025 09:42:53 GMT

Note Guernsey and Jersey now included in your normal allowance on PAYG:

"We cover roaming in our Europe Zone as part of our tariffs. So, your minutes, texts and data (subject to our 25GB Europe Zone limit) will work in our Europe Zone, just like they do at home."

https://www.o2.co.uk/international/using-your-phone-abroad - select the "Pay As You Go" button to check for certain, @Nicnac123

Re: Top up issue

Nicnac123 — Tue, 09 Sep 2025 10:37:18 GMT

been there 4 times...contacting bank or going into shop only options given. No shops within an hours drive.😕

Re: Top up issue

Nicnac123 — Tue, 09 Sep 2025 10:38:16 GMT

Thanks. As mentioned, I am already on Pay as you go for that reason.

Re: Top up issue

madasaf1sh — Tue, 09 Sep 2025 12:27:54 GMT

@Nicnac123

There are a couple of online services in that guide mentioned as well, and think the one mentioned is well trusted..

Re: Top up issue

pgn — Tue, 09 Sep 2025 14:46:17 GMT

@Nicnac123 wrote:
Thanks. As mentioned, I am already on Pay as you go for that reason.

As you can see from the link I posted, the same freedoms apply to Contract as well on O2, @Nicnac123 - as you mentioned holding off on a Rolling contract (?) in case that functionality stopped as a result of your change ...

Re: Top up issue

Nicnac123 — Tue, 09 Sep 2025 18:31:43 GMT

the link is about allowance and roaming. I'm not roaming. And I can't change. Thanks tho.

Re: Top up issue

pgn — Tue, 09 Sep 2025 18:54:00 GMT

@Nicnac123 wrote:
the link is about allowance and roaming. I'm not roaming. And I can't change. Thanks tho.

Ah, I misunderstood. This may be why:

https://www.o2.co.uk/international/discounted-international-rates