Welcome to the 72 hr nightmare upgrade

R5w — Fri, 05 Sep 2025 16:38:09 GMT

No bank holds tried 2 different bank accounts to pay my £30 upfront and seal the deal- no payment worked. Managed to go through PayPal twice only to have the payment returned within the hour. Mind you-it is odd that you are not taken through to a normal verification screen to approve the payment in your bank - like normal businesses do. A bit of a red flag- No one can help - Today they blamed me telling me it’s my fault or my banks fault- I am being asked repeatedly if my address is correct with my bank!! It’s infuriating. I’ve set up the plan so many times in 3 days I know it by heart because every time they pass me to a ‘colleague’ Im treated as a new sale and they delete my current contract and take me through it again. Bad business. I was already annoyed when I was literally forced to merge my virgin media account with my O2 account- really didn’t want that but here we are. All in all, after speaking with my bank they numerous attempted payments never reached them which I suspected. The nerve of the O2 employees or rather, the management of said employees, escalating an extremely uncomfortable experience to bring me to an angered state is almost unforgivable.

Re: Welcome to the 72 hr nightmare upgrade

MI5 — Fri, 05 Sep 2025 17:02:01 GMT

Welcome to O2.

They had enough of their own problems before the merger and now must be by far the worst one out there.

Re: Welcome to the 72 hr nightmare upgrade

Anonymous — Sun, 07 Sep 2025 12:53:36 GMT

@MI5 Indeed, I want OUT ASAP, but I don't have £133 to pay off Airtime/Device plan on my phone or about £192 to pay off my Watch (which I should never've bought in the first place as it's almost never fully worked but the company either can't or won't do anything)

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Welcome to the 72 hr nightmare upgrade

Re: Welcome to the 72 hr nightmare upgrade

Re: Welcome to the 72 hr nightmare upgrade