topic Re: Switch up loan payment oddity in Discussions & Feedback

Switch up loan payment oddity

Glenjamin — Sun, 31 Aug 2025 19:33:56 GMT

Hi all. Straight to the point. I have noticed that my current mobile device plan has had over £1k paid on it when it should only be 3 months worth. I couldn't wrap my head around it, then I realised it looks like the amount that was left on my previous switch up mobile. So instead of paying off the previous device plan, they have paid that into my new device. Obviously I considered just paying the last bit and then it's mine, but I just don't roll that way.

Has anyone else had this happen? So far I've not been able to get hold of a human but I will soon. I can't see any remaining balances or unpaid anything on my accounts, so it seems it's all done and dusted. Any advice would be appreciated from all you legends.

Cheers

Re: Switch up loan payment oddity

pgn — Sun, 31 Aug 2025 20:23:17 GMT

If the Switch-up has been settled, @Glenjamin, and you are definitely paying only for your current contract and device, then you can reach out to O2 via Social Media, link for FB just below, you can also use Instagram, but the X avenue of O2 support is currently closed.

You can also get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: Switch up loan payment oddity

Anonymous — Sun, 31 Aug 2025 20:36:07 GMT

@pgn I contacted CS on Instagram last month, they were somewhat less than helpful.

Re: Switch up loan payment oddity

pgn — Sun, 31 Aug 2025 21:19:47 GMT

@Anonymous wrote:
@pgn I contacted CS on Instagram last month, they were somewhat less than helpful.

Does not surprise me @Anonymous