Porting issue? HELP

RDIGBY — Fri, 15 Aug 2025 15:43:10 GMT

Hi. I have a problem. I ported my number from EE to O2 no texts or calls from non-O2 numbers were getting through. I can’t send any texts either. I’ve spoken to customer services on the phone and the app a total of 20 times in the last week, several of them promising that someone would call me back who could sort it (obviously not understanding I won’t be able to receive the call). I’m getting to the point of giving up and cancelling my contract. I’ve seen a number of people have had this problem- is there anyone that can help?

Re: Porting issue? HELP

jonsie — Fri, 15 Aug 2025 15:49:22 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2

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Porting issue? HELP

Re: Porting issue? HELP