topic Re: New o2 sim only ordered through virgin in Discussions & Feedback

New o2 sim only ordered through virgin

Kevan58 — Sun, 13 Jul 2025 06:46:39 GMT

Hi all

I placed an order with virgin for a o2 sim only but I keep getting a email saying my details are not complete and to call the virginmedia team .The number given is no longer in service . Have called virgin and used the bot but still not resolved the issue does anybody know if I need to call o2 or how to call virgin .many thanks

XS1000702039

Hi there,

Thanks for contacting Virgin Media about getting some of our services. It's great to hear you're thinking of joining us!

We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0845 650 4500.

As we need to look further into the details of your order before we can go ahead with your install, any pre-payment that you have made online will not be processed until your install date has been confirmed.

We're looking forward to hearing from you!

Kind regards,

The Virgin Media team