topic Re: Upfront cost not working - multiple cards in Discussions & Feedback

Upfront cost not working - multiple cards

Lucyxo — Wed, 09 Jul 2025 22:00:19 GMT

I am trying to upgrade my device on O2 switch up online. I go through the whole process u til it comes to paying for upfront cost. And then it says authentication issue. Contact bank. I did and no issues so I tried again. But a different card. Same issue. I contacted O2 and same issue on the phone. What is going on!!

Re: Upfront cost not working - multiple cards

Bambino — Wed, 09 Jul 2025 22:31:03 GMT

@Lucyxo This is a customer community so we wouldn't be able to tell you why your payment isn't going through. You can try reaching O2 through social media:

Facebook (https://o2uk.co/O2CFB,Twitter (Now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Or you can try the Payment Management Team on 0800 902 0217

Re: Upfront cost not working - multiple cards

jonsie — Wed, 09 Jul 2025 23:23:45 GMT

Do yourself a big favour and do the switch up instore

Far less things to go wrong with O2 Recycle and your account

Re: Upfront cost not working - multiple cards

pgn — Thu, 10 Jul 2025 05:26:42 GMT

And don't forget to take valid photo ID along with you when you go to the O2 Shop to do the Switch up, @Lucyxo

Good luck!

Re: Upfront cost not working - multiple cards

Enlli — Thu, 10 Jul 2025 06:15:22 GMT

I second @jonsie regarding Switch up in store.

Tóo many problems crop up here when it is online. Many to do with phones supposedly getting damaged in transit