topic Re: Data Breach in Discussions & Feedback

Data Breach

PantherBlue — Wed, 15 May 2024 18:04:39 GMT

02 has definitely had a data breach. Scam caller knew my email address, phone model, exact monthly payments. Next day another scam caller saying my SIM card was going to stop working.

Phoned customer service, someone had phoned and asked for details on how much contact I had left and how much I owed.

They had also triggered that I was going to leave.

Reported to 02, within 24 hours they've said its resolved with no explanation.

No it's not, how do they explain all of this information the scammers had and the attempts to access and take my account. No other way to know this information than there is or has been a breach! Online shows I'm not the only one when checking the number that rang me.

Anyone else?

Re: Data Breach

Bambino — Wed, 15 May 2024 18:11:08 GMT

@PantherBlue There's been no data breach. Scammers do this every day 24/7/365 on every network all over the world.

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: Data Breach

madasaf1sh — Wed, 15 May 2024 18:11:02 GMT

@PantherBlue

If you think you have been the victim of a data breach then contact the ICO (Information Commissioners Office ) rather than post about it on a public forum...

Re: Data Breach

PantherBlue — Wed, 15 May 2024 18:40:40 GMT

Please don't try and blame me for giving out details. I certainly have not. If you read my message they already had my details and the details they had can ONLY have come from my 02 account. I have contacted 02 and reported the issue. Therefore your reply is as much use as a chocolate fireguard.

Stating it on a public forum makes sure that others are aware and can ensure that they also report this issue. Again if you read my message, I checked the number dialled and others reported that their specific information was being quoted to them. Whilst I realise that other firms have this I'm highlighting for 02 and of course they have had breaches last year of data!

Re: Data Breach

Bambino — Wed, 15 May 2024 18:50:07 GMT

I'm not apportioning any blame, @PantherBlue. I'm just telling you that this has been going on for years, and not just on O2, but on every network, every day. Your situation is far from unique, and you're not highlighting anything that isn't already known. You've been given the information above on how to report your issue.

Re: Data Breach

PantherBlue — Wed, 15 May 2024 19:00:58 GMT

Which I've done!

Re: Data Breach

madasaf1sh — Wed, 15 May 2024 19:04:19 GMT

No one has blamed you for anything @PantherBlue

I just told you the correct reporting channels, which is to the ICO who are the regulatory body for Data Breaches and if you have an inkling that you maybe a victim...

And as @Bambino says not unique to o2 or a lot of companies at the moment..

Re: Data Breach

PantherBlue — Wed, 15 May 2024 19:44:23 GMT

So when someone says they've reported an issue, we should reply to that person as to how to report it, got it!

And when they're all aware that this isn't unique. We shouldn't post on a forum to advise others of their experience or ask if others have had the same, we should just stay quiet, got it!

Re: Data Breach

madasaf1sh — Wed, 15 May 2024 20:01:09 GMT

Reporting it to o2 is not reporting it to the regulatory body, who can record it and if it is deemed to be an issue take action against the institution..

Have you reported it to the Data Protection Officer at o2?? Or followed the o2 complaints process... I would also assume not...

Have you also checked your marketing preferences and read or just click agree when you signed up.. I assume so...

Re: Data Breach

PS_24 — Thu, 20 Jun 2024 07:20:06 GMT

There has been a data breach at o2, my parents are currently having a nightmare with o2 trying to resolve as theyve experienced fraudulent activity on theie account. Beware and please do continue to make public aware.

Re: Data Breach

madasaf1sh — Thu, 20 Jun 2024 07:46:24 GMT

Have you reported it to the ICO at all or the o2 DPO team?, as there hasnt been a data breach, but be aware if your parents have ticked the marketing permissions then that means that o2 can share with "trusted partners"

Also if they have accepted an offer via a cold call and dismissed any warnings sent and then given the cold callers then OTP they are told not to share then they are liable...

Re: Data Breach

Coach — Fri, 04 Jul 2025 11:24:01 GMT

yes there has been a data breach, i have lost my life saving and O2 denied it all. Hackers are going to my O2 requesting a password reset and intercepting the OTP on O2 SS7 Protcols, O2 is very quiet about this, i am in the process of taking them to Court, I got the ICO invovled and O2 told the ICO the data is now deleted but i have the data. this all connects to the hacks reported by the bbc and in i think 2016 and not in may again.

Re: Data Breach

Anonymous — Fri, 04 Jul 2025 12:25:03 GMT

And O2 will do 2 things, chuff all and nowt.

Because there's not a lot they CAN do.