topic Re: eSIM not working in Discussions & Feedback

eSIM not working

Sam220882 — Tue, 01 Jul 2025 20:14:38 GMT

I am an eSIM user. Since around 6:00 AM today, I have had no signal at all. Even now, I still can't get any signal. I have already restarted my phone multiple times, but it hasn’t helped

Re: eSIM not working

pgn — Tue, 01 Jul 2025 20:20:58 GMT

Reach out to O2's Social Media Team, links just below work for X or FB direct messages, @Sam220882 - the issues of earlier in the day are reported to be restored, but something else must be amiss in your case. Good luck!

Re: eSIM not working

Enlli — Wed, 02 Jul 2025 06:53:36 GMT

Appears to be a problem with many people.

O2 thought it was fixed but they are now working on it again

Re: eSIM not working

Dave-O2 — Wed, 02 Jul 2025 08:19:42 GMT

Morning @Sam220882

Can you please drop me a PM with your mobile number and i can take a closer look 👍