topic Re: Uswitch>O2 sim only deal missing 'upgrade plan'. Is this a sick late April fools joke or a bu in Discussions & Feedback

Uswitch>O2 sim only deal missing 'upgrade plan'. Is this a sick late April fools joke or a bug?

wakawaka123 — Sat, 21 Jun 2025 16:56:12 GMT

The option for 'upgrade my plan' is now missing from the O2 site (when you go from Uswitch>O2).

o2 rep over the phone said it's happened a lot over the last month.
Only fix is to order a new sim (with the deal), get them to convert your current number to the new sim, and pop the new sim in.

Then your old sim will be deactivated.

Why?!

Re: Uswitch>O2 sim only deal missing 'upgrade plan'. Is this a sick late April fools joke or a bu

pgn — Sat, 21 Jun 2025 17:55:17 GMT

It happened in April, for 3 weeks or more.

It probably will return but is not there now.

What the agent described to you was a Migration, described here but even that is a bit hit and miss for O2 at present. You can port to a giffgaff PAYG, then port over to your Uswitch SIMO probably more easily than trying to get it all done by O2. I would suggest waiting for a couple of weeks, see if the option to upgrade returns on the Uswitch SIMO when it is passed into your MyO2 Basket. Good luck @wakawaka123

Re: Uswitch>O2 sim only deal missing 'upgrade plan'. Is this a sick late April fools joke or a bu

Enlli — Sat, 21 Jun 2025 18:32:25 GMT

It's not on USwitch or Money saving supermarket so has obviously been withdrawn for a while by O2

Re: Uswitch>O2 sim only deal missing 'upgrade plan'. Is this a sick late April fools joke or a bu

wakawaka123 — Sat, 21 Jun 2025 18:35:32 GMT

Why would migrating to giffgaff>O2 be easier than O2>O2?
Happy to wait a bit, as it's only £15 for my current sim (which is a lot still).

Is the migration still happening? Is that why it's the issue? I've read your link, but not sur what I'm looking at.

Re: Uswitch>O2 sim only deal missing 'upgrade plan'. Is this a sick late April fools joke or a bu

pgn — Sat, 21 Jun 2025 19:38:42 GMT

@wakawaka123 wrote:
Why would migrating to giffgaff>O2 be easier than O2>O2?

Sometimes, the long way around gets you there quicker, @wakawaka123 - eg: https://community.o2.co.uk/t5/Business-Customers/leaver-wants-to-keep-number-amp-phone-but-remain-with-O2/m-p/1798592/highlight/true#M4765

Re: Uswitch>O2 sim only deal missing 'upgrade plan'. Is this a sick late April fools joke or a bu

wakawaka123 — Sat, 21 Jun 2025 20:28:18 GMT

thanks, but this sounds like Business>Consumer migration.
I have 2 numbers on my o2 account.
The number I'm refering to in this post is under my name anyway.

I dont think it's too important, as like I said, happy to wait for the option to show agian...hopefully soon.

Re: Uswitch>O2 sim only deal missing 'upgrade plan'. Is this a sick late April fools joke or a bu

pgn — Sat, 21 Jun 2025 20:38:48 GMT

Probably the best course of action, @wakawaka123 👍🏼