topic Re: Customer service absolutely shocking in Discussions & Feedback

Customer service absolutely shocking

Peterpan123451 — Tue, 17 Jun 2025 17:52:49 GMT

4 days ago , got 2 sims from 02 , all I wanted to do was import my number from ee,

as it says on website simple to do , number change over with in 24 hours 4 days later still no transfer, been on the phone to 02 in total 3 hours .

had promises of call back , never happened.

the customer advisor at 02 tried to put in in manually, still no joy.

he said it probably expired , and to call ee which I did , they said the pac code was there waiting to be claimed by new supplier.

ive only 7 days in for purchasing the 2 sims ,

so luckily can cancel both new accounts.

this has been the worst experience of customer service I have ever received.

but read the reviews about 02 and seems they have a problem transferring numbers over.

my wife is disabled and suffers mental heath problems, and relies on the phone for appointments with the doctors, again got no sympathy from 02

im severely dissatisfied

Re: Customer service absolutely shocking

MI5 — Tue, 17 Jun 2025 18:03:50 GMT

Common theme just lately.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Customer service absolutely shocking

Anonymous — Fri, 20 Jun 2025 12:17:26 GMT

@MI5 Not everyone does Facebook.

I deleted my account on there and Twitter last year due to the annoyingly toxic comments on both.

In fact I'm just on Instagram now about my own account queries, no response yet (and probably never will be)

Re: Customer service absolutely shocking

Enlli — Fri, 20 Jun 2025 12:45:30 GMT

I don't use X. But I have an account just for this purpose and nothing else

Re: Customer service absolutely shocking

Dave-O2 — Fri, 20 Jun 2025 13:01:26 GMT

Afternoon @Peterpan123451

Sorry to hear about your recent struggles. If you're still facing issues, please drop me a PM with affected mobile numbers 😊

Re: Customer service absolutely shocking

Peterpan123451 — Fri, 20 Jun 2025 23:37:22 GMT

Hi Dave I terminated both lines both numbers with 02 and my virgin media broadband media Broadband,

Re: Customer service absolutely shocking

Peterpan123451 — Sat, 21 Jun 2025 18:08:07 GMT

I’ll update on hear if dave gets in touch with me,

seems to be a standard message , which does nt surprise me in the slightest!

Re: Customer service absolutely shocking

Enlli — Sat, 21 Jun 2025 18:30:33 GMT

Have you clicked on his name and sent a private message as well as answering here?

Re: Customer service absolutely shocking

jonsie — Sat, 21 Jun 2025 22:55:44 GMT

@Enlli wrote:
Have you clicked on his name and sent a private message as well as answering here?

Not too sure there is much point now?

Re: Customer service absolutely shocking

Peterpan123451 — Sun, 22 Jun 2025 07:58:59 GMT

Yes

Re: Customer service absolutely shocking

Peterpan123451 — Sun, 22 Jun 2025 08:03:51 GMT

I have they don’t care,

Re: Customer service absolutely shocking

Peterpan123451 — Sun, 22 Jun 2025 08:04:29 GMT

Just leave go elsewhere

Re: Customer service absolutely shocking

Oxonian — Sun, 22 Jun 2025 15:34:43 GMT

@Peterpan123451