topic USA - no phone, data OK in Discussions & Feedback

USA - no phone, data OK

Simon_Corder — Wed, 18 Jun 2025 22:06:07 GMT

This is sharing… a couple of weeks ago I visited South Carolina. My iPhone 16 on ‘auto’ found AT&T, I had data but no voice calls in or out… very strange, and very difficult to contact customer services - there being no chat or email or WhatsApp offer to do this, you have to call them… (Catch 22)

Finally I got through to customer services (via a cool app called Yolla, makes landline calls via internet) Anyway, customer services gave a whole lot of useless advice - including resetting network settings - and no result. And then, after three days frustrated and confused, and likely paying my £7.50/day for data AND CALLS, I stumbled on the solution.

Manually connect to T Mobile, the other partner network of O2 in USA. Then everything works as it should!

I have the most modern iPhone, a business contract, South Carolina is not off grid… wtf - say something in a text message when I arrive. Send me an email. Don’t make me suffer for three days to find my own solution. Tell your customer services staff the easy way to fix it. Don’t have ‘auto’ find AT&T if it don’t work.

Re: USA - no phone, data OK

pgn — Wed, 18 Jun 2025 22:14:34 GMT

- and you should be voicing your disdain to O2 Business on 8002 or any number in the O2 Business section here, even from the USA, @Simon_Corder - https://www.o2.co.uk/contactus

Good luck!

Re: USA - no phone, data OK

MI5 — Thu, 19 Jun 2025 07:11:18 GMT

As often advised by us on the forum @Simon_Corder

Well done on finding it for yourself 👍

Re: USA - no phone, data OK

Enlli — Thu, 19 Jun 2025 07:23:01 GMT

When that happens it 90% down to the partner roaming network.

Plenty of people have roamed on AT&T in other places so the problem is not universal.

Roaming problems....always try other networks first

When roaming I have always manually chosen the best network for my needs. Served me well over the last 20 years.

Re: USA - no phone, data OK

Cleoriff — Thu, 19 Jun 2025 07:26:36 GMT

@Simon_Corder

Thing is, with the US being so massive, AT&T DOES work in some areas.

It just depends where you are flying to.

Friends recently went to Florida and AT&T worked best for them.

Re: USA - no phone, data OK

Simon_Corder — Thu, 19 Jun 2025 09:21:44 GMT

Thanks to those who replied - I am now wiser.

My only grumble is that having found it very difficult to call customer services (due to having no voice service), when I did get through they took 30min NOT to suggest the solution, which you are all very familiar with! It's a fix they could advertise on FAQs etc. My slowness and puzzlement (I have a small tech brain) was that I had a good data connection on AT&T, but no voice, across two states (not just a single tower with a bad box) - To be honest, I thought it was all one and the same these days. Thanks the feedback!

Re: USA - no phone, data OK

Bella-Rox85 — Thu, 19 Jun 2025 18:00:35 GMT

Well done on being proactive and doing your own research and I hope you are haveing a good time out there other then the signal problems