topic Re: Proof of usage certificate in Discussions & Feedback

Proof of usage certificate

Ryan41 — Sat, 14 Jun 2025 12:35:27 GMT

I have contacted 02 4 times by phone and called into the store today to try get a proof of usage certificate. I first contacted on Friday 29th of may gave all my details and was told 3 to 5 day I would receive it . Rang again the following Saturday and was told 7 to 10 days. Rang again last Tuesday and they had no record of my previous requests and was told to call into a o2 store before hanging up on me . Rang again on Wednesday evening was promised it was sorted and being sent by email 3 to 5 days ,I told them this wasn't good enough. I was told a manager would ring the next day (nothing). Called to o2 store today to wait 30 minutes to speak to the most useless unhelpful person . Where do I go from here? How do I get my proof of usage certificate?

Re: Proof of usage certificate

Enlli — Sat, 14 Jun 2025 12:51:20 GMT

Try the UK Social Media team. They tend to get things done

Proof of Usage letter/notice is something O2 send by e-mail, this can be handled by O2's Social Media team by messaging them on Facebook (https://o2uk.co/O2CFB) ,

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Proof of usage certificate

MI5 — Sat, 14 Jun 2025 12:58:31 GMT

@Ryan41

Some direction here https://community.o2.co.uk/t5/Discussions-Feedback/FAO-Anyone-needing-Usage-reports-for-insurance-purposes/m-p/1717766