topic Worst ever customer service in Discussions & Feedback

Worst ever customer service

RuthofLondon — Mon, 09 Jun 2025 18:48:59 GMT

First, the promised code for verification took 2 hours to arrive, then it asked me to add a title to my details, then, having done that, it demanded a bloody passport photo, then it sent me back to get another verification. This is the absolute pits and the only thing that damned well keeps me with 02 is the absolute mucking hassle of switching providers. I am going to simply notify my bank to stop paying the bill so that I can get rid of them once and for all

Re: Worst ever customer service

madasaf1sh — Mon, 09 Jun 2025 18:53:18 GMT

@RuthofLondon

So o2 want to stop someone getting into your account, by wanting you to verify your identity, seems reasonable to me..

Go ahead and cancel your direct debit, and see what happens... it will involve them destroying your credit file, been passed to a DCA and possibly a CCJ against you..

To switch providers is very easy.

1. get new contract / payg sim

2. Get PAC Code

3. Give PAC to new provider

4. Number is moved

5. o2 account closed

Piece of water..

But its good to rant...

Re: Worst ever customer service

MI5 — Mon, 09 Jun 2025 18:53:54 GMT

@RuthofLondon

Just not paying your bill will trash your credit score and have bailiffs at your door.

Re: Worst ever customer service

Enlli — Mon, 09 Jun 2025 19:35:53 GMT

Sits down with a bag of popcorn waiting for the likes of Morecroft to strike