topic Re: Returns Process in Discussions & Feedback

Returns Process

Khal22 — Mon, 02 Jun 2025 05:32:14 GMT

Hey everyone

I am in the process of returning some Galaxy Buds FE White (earphones)

I am finding the process extremely frustrating and slow. I guess now that they have been picked up for repair/ exchange I will need to wait “upto 2 weeks” for replacement.

this isn’t great customer service / experience

Re: Returns Process

pgn — Mon, 02 Jun 2025 06:03:23 GMT

O2's supply and order management system has historically always been poor, @Khal22 - reach out to the O2 Social Media team using either of the links just below, see if you can get an update or get them to move things along for you, @Khal22 - good luck.

Re: Returns Process

Khal22 — Thu, 05 Jun 2025 06:41:51 GMT

Thank You

Re: Returns Process

pgn — Thu, 05 Jun 2025 12:19:21 GMT

You're welcome @Khal22