topic Re: No real people to talk to in Discussions & Feedback

No real people to talk to

AsoldasJoeBiden — Sat, 24 May 2025 14:06:43 GMT

Over a month ago you sent me two devices I never asked for. One I managed to send back fairly promptly. The other you eventually sent me return instructions AND IT HAD BEEN RETURNED TO YOU IN ITS ORIGINAL UNOPENED BOX. My account now has a message
Something’s Changing

We’re in the process of making some changes to iPhone 16 Pro Max 256GB Desert Titanium #330267246. This could be due to a return or exchange, a disconnection, or something else that you’ve requested. Once everything’s done, we’ll update the details on this page automatically.
YET YOU ARE THREATENING ME WITH CREDIT BLACKLISTING ETC. I have always paid on time and believe I should be paying you the same as I did in April (£18.61). However you want £18.23 because of the discounts and other bits in the disputed device contract and it won't accept any other payment. You have no real people to contact so as soon as this is sorted I will never be your customer again.

Re: No real people to talk to

jonsie — Sat, 24 May 2025 14:26:38 GMT

All contact details are here

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2

Re: No real people to talk to

pgn — Sat, 24 May 2025 14:26:45 GMT

This is not O2, @AsoldasJoeBiden -your query would need to be taken up with O2 via any of the ways in here:

I hope you get sorted - as customer loyalty stands for little these days. Good luck.

Re: No real people to talk to

AsoldasJoeBiden — Sun, 25 May 2025 10:40:43 GMT

I know, I just wanted to rant. I've already spent over 5 hours on the phone to Customer Services - charming people but I suspect they too must have got disillusioned if they've ever had the time to follow up any of the things they've hoped would happen. Seems like O2 is so automated that its systems are stuck rigid.

Re: No real people to talk to

Anonymous — Sun, 25 May 2025 11:17:58 GMT

Their call centre is also staffed by Indians who don't understand most UK regional dialects, especially Yorkshire accents for some reason?

Re: No real people to talk to

gmarkj — Tue, 27 May 2025 11:17:14 GMT

Have you tried using o2's social media to try and resolve this @AsoldasJoeBiden ?

Links to the main platforms are in the guide

Re: No real people to talk to

Dave-O2 — Fri, 30 May 2025 15:35:12 GMT

Afternoon @AsoldasJoeBiden

If you're still facing issues with this, please drop me a PM with your mobile number and i'll take a closer look.