topic Re: OTP code not being received in Discussions & Feedback

OTP code not being received

Roy2507 — Wed, 14 May 2025 07:43:25 GMT

I’ve recently joined 02 and had a problem receiving OTP codes from my bank Santander,

Judging by the number of other posts, this seems to be a common issue.

I was able to rectify the problem by doing a phone reset.

Re: OTP code not being received

pgn — Wed, 14 May 2025 07:52:40 GMT

Do you mean a network reset, a phone reset to defaults, or simply a full reboot of the handset, @Roy2507?

Re: OTP code not being received

Enlli — Wed, 14 May 2025 08:32:21 GMT

For some reason Santander comes up a lot. Did the same when I was with the Virgin Mobile Community

About time banks gave up on these.

Thankfully mine has.

Re: OTP code not being received

Oxonian — Wed, 14 May 2025 18:19:59 GMT

This might help @Roy2507 :-

Re: OTP code not being received

pgn — Wed, 14 May 2025 18:23:19 GMT

@Oxonian wrote:
This might help @Roy2507 :-

Guide: Text Message Tips (not sent or received)

Actually, @Roy2507 rectified it himself, if you care to reread his post, @Oxonian - and I asked for clarification on the type or manner of reset that helped in this case.

Re: OTP code not being received

Oxonian — Thu, 15 May 2025 18:07:26 GMT

@pgn wrote:

Actually, @Roy2507 rectified it himself, if you care to reread his post, @Oxonian - and I asked for clarification on the type or manner of reset that helped in this case.

Agreed @pgn ! 👍