topic Re: My data and outgoing calls have been turned off due to the payment issue (see topic from last we in Discussions & Feedback

My data and outgoing calls have been turned off due to the payment issue (see topic from last week)

Anonymous — Thu, 01 May 2025 17:24:23 GMT

Above.

I had an official email from O2 about an hour ago telling me that due to the "payment issue" on my account (which was actually paid off 5 actual days ago) my data's been turned off and ALL outgoing calls have been redirected to the payment centre.

This isn't my fault as I KNOW I've paid but somehow it's not got to O2 yet.

Do I need to contact my Bank (which we spent an hour doing, yesterday afternoon on this and other issues)?

Re: My data and outgoing calls have been turned off due to the payment issue (see topic from last we

madasaf1sh — Thu, 01 May 2025 17:37:29 GMT

@Anonymous

Speak to your bank or check your online banking, and see if there is anything that shows to o2..

As soon as you pay you get a text message and an email to say payment has been made, did you get any of these?

If it does then call o2, borrow a phone or use a landline and call o2 on 0800 902 0217

Re: My data and outgoing calls have been turned off due to the payment issue (see topic from last we

Bambino — Thu, 01 May 2025 17:43:09 GMT

@Anonymous To add to what @madasaf1sh has advised, you still have a few days to be able to use Skype to call 0800 numbers if you have no phone to use: A Guide To Skype - O2 Community

Re: My data and outgoing calls have been turned off due to the payment issue (see topic from last we

Anonymous — Thu, 01 May 2025 18:15:27 GMT

@madasaf1sh I got a text as soon as I paid saying it'd gone through, then the next day I get another text saying it hasn't.

Would this company please make their minds up?! Also, we specifically went to the Bank yesterday to sort this and other payment issues, and now my account's restricted?

Re: My data and outgoing calls have been turned off due to the payment issue (see topic from last we

madasaf1sh — Thu, 01 May 2025 18:00:22 GMT

@Anonymous

That is not o2, that is what happens when o2 go to process the authorisation, and your bank declines it, hence you get a payment failure message.

So speak to your bank, as not really a lot o2 can do about it if your bank refuses to honour the payment

Re: My data and outgoing calls have been turned off due to the payment issue (see topic from last we

Anonymous — Thu, 01 May 2025 18:17:36 GMT

@madasaf1sh We specifically went to the Bank yesterday to sort this and other payment issues, they told me the payment DID go through, but would take up to 5 working days to reach O2! It's now the following Thursday since I paid, 5 ACTUAL days.

Re: My data and outgoing calls have been turned off due to the payment issue (see topic from last we

madasaf1sh — Thu, 01 May 2025 18:40:41 GMT

@Anonymous

Load of tosh a card payment is instant and is processed to the account instantly, my wife paid on her card last night, and everything was updated instantly, it does not take 5 days to be applied or to reach o2, your bank are talking BS..

Did you not pay by card???

Get them to do a transaction trace and they can see the whole details of the payment..

Re: My data and outgoing calls have been turned off due to the payment issue (see topic from last we

Anonymous — Thu, 01 May 2025 19:05:31 GMT

@madasaf1sh I did pay by card, and as soon as I'd done it I got a text to say it'd worked.

Then the next day I got another text saying they hadn't received payment, and then an official email about 2 and half hours ago saying my account is now restricted due to "non payment".

Re: My data and outgoing calls have been turned off due to the payment issue (see topic from last we

jonsie — Thu, 01 May 2025 19:58:57 GMT

The payment has obviously failed either on the O2 side or via the bank

I think if you check your online banking there will either be a reversal or no transaction showing

O2 very rarely make payment errors

Re: My data and outgoing calls have been turned off due to the payment issue (see topic from last we

Anonymous — Fri, 02 May 2025 11:22:13 GMT

Well my excellent social worker has spoken to O2 this morning on my behalf (I was sat next to him relaying account details), and they said I'm no longer in debt and the payment's gone through.

Re: My data and outgoing calls have been turned off due to the payment issue (see topic from last we

jonsie — Fri, 02 May 2025 11:46:14 GMT

Good news @Anonymous

Have they restored your service now?

Re: My data and outgoing calls have been turned off due to the payment issue (see topic from last we

Anonymous — Fri, 02 May 2025 13:25:02 GMT

I don't think it was ever turned off in the first place, I managed to use the Xbox app on my phone this morning without being connected to Wi-Fi.

Re: My data and outgoing calls have been turned off due to the payment issue (see topic from last we

Anonymous — Fri, 02 May 2025 18:33:55 GMT

Just had an email about the same thing with another device which I actually cancelled 10 months next Wednesday ago, a Samsung Smart Watch that even the bloke in the Meadowhall shop couldn't get to work when I took it back the next day after I bought it in early July last year.

They want the same £14.49 to settle the Bill (which I currently do not have)

Re: O2 are still charging for a Samsung Galaxy Smart Watch I CANCELLED last year

Cleoriff — Sat, 03 May 2025 08:43:22 GMT

@Anonymous

You need to call Payment Management.

You can reach them on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Re: O2 are still charging for a Samsung Galaxy Smart Watch I CANCELLED last year

Anonymous — Sat, 03 May 2025 09:08:41 GMT

And they'll do 2 things, chuff all and nowt.

And demand that I pay the 14 quid.

Re: My data and outgoing calls have been turned off due to the payment issue (see topic from last we

Anonymous — Mon, 05 May 2025 09:33:59 GMT

Well they've just sent me a bill for the CANCELLED Smart Watch. I'm sure this company is run by incompetent nitwits who don't know what they're doing, and if that comment gets me banned, so be it.

Re: My data and outgoing calls have been turned off due to the payment issue (see topic from last we

Anonymous — Tue, 06 May 2025 14:17:24 GMT

Well the account was paid off last week, but it appears they've gone ahead and turned off mobile data, which has pretty much bricked me phone.

Is there anything I can legally do? I don't currently have the funds to pay.