topic Re: Forced to use the MY O2 app - Boomer mode engaged in Discussions & Feedback

Forced to use the MY O2 app - Boomer mode engaged

Nagasaki — Wed, 09 Apr 2025 13:23:12 GMT

I just went to the O2 website on my PC to talk to support regarding an order.

Only for the chat bot to force me to use the O2 app and have to try and type on a small phone screen instead of being able to do it on the website. Screw accessibility needs of users I guess!

I just got this same issue from another company. Their website is acting up and their answer is "Just use the app".

My blood is boiling. Why are companies making it such a farce to use their websites now? The O2 chat was right there, in the website.. and the app just loads the o2 site... but in the app!

Ugh!

Re: Forced to use the MY O2 app - Boomer mode engaged

jonsie — Wed, 09 Apr 2025 13:53:21 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2

Re: Forced to use the MY O2 app - Boomer mode engaged

madasaf1sh — Wed, 09 Apr 2025 14:23:09 GMT

@Nagasaki

A lot of companies are the same and o2 for once is not alone, I can think of 3 or 4 companies now that I speak to who only have app based support or chat (its not even live)... Its just cheaper than running a call centre..

Re: Forced to use the MY O2 app - Boomer mode engaged

Enlli — Wed, 09 Apr 2025 14:39:15 GMT

Yep. Had to do something with my bank and kept being referred to their app. Only thing being the app did not cover this particular scenario and I had to ring in the end

Re: Forced to use the MY O2 app - Boomer mode engaged

Anonymous — Sun, 13 Apr 2025 09:22:58 GMT

Chat bots are worse than useless most of the time IMO.

Let me talk to an actual person for Christ sake.