topic Re: Frustrating - Customer Services in Discussions & Feedback

Frustrating - Customer Services

madasaf1sh — Thu, 03 Apr 2025 13:17:24 GMT

God ringing o2 is a lesson in patience and fustration,

Got a text message from o2 saying a bill was overdue (its a legit text) with amounts that made no sense, and made the fatal error of calling customer services..

My god they are useless and incompetent, couldnt find the account number just repeated the same thing time and time again, didnt understand the issu, all the agent did was repeat the same thing we cant find the text.. well it came from you...talking over the customer, I had to end the call so I didnt snap at the ******* think the aim is to make it as frustrating so you don't call again...

I thought speaking to Microsoft and Cisco was bad

Coffee time, and to chill out,, when did o2 get so at basic service and CX

Re: Frustrating - Customer Services

Enlli — Thu, 03 Apr 2025 13:30:31 GMT

Been getting worse for years despite the company lord and master claiming they are spending £1 million a day to improve things.

The social media teams are slow but better at sorting things

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) ,

X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Frustrating - Customer Services

madasaf1sh — Thu, 03 Apr 2025 13:33:55 GMT

Yeah I know, but they wont deal with Billing from past experience, that is if they haven't gaslighted you first for a few days

Might have to drop my contact in the Exec Team another email, which I dont like doing...

Re: Frustrating - Customer Services

Stressed_again — Sun, 24 Aug 2025 16:24:38 GMT

Agree with the useless and incompetent. It seems that they have a dialogue to follow, and with anything the slightest bit unusual, they are no help at all. I'm expected to be paying for an O2 employee's incompetence when signing up to a new sim card - told the wrong monthly cost apparently, but it can't be changed, so I'm told!! And I'm apparently expected to pay for large airtime agreement bundles ordered fraudulently on my account - fraudulent use of my account confirmed by O2.