topic Re: o2 complex needs support in Discussions & Feedback

o2 complex needs support

madasaf1sh — Thu, 27 Mar 2025 12:29:30 GMT

Looks like o2 are doing something that seems a better than others, but will need to be seen to be believed.. and it seems to be UK based...

https://news.virginmediao2.co.uk/virgin-media-o2-launches-specialist-uk-based-team-for-complex-customer-support/

https://www.ispreview.co.uk/index.php/2025/03/virgin-media-o2-boosts-uk-customer-support-with-new-team.html

Re: o2 complex needs support

Pipstop78 — Thu, 27 Mar 2025 13:05:10 GMT

Well hope it works. I've never had any trouble with 02 I've had lots of help over the years with them

Re: o2 complex needs support

jonsie — Thu, 27 Mar 2025 15:20:03 GMT

I wonder if requesting a call back will actually be honoured now?

And how to get through to these wonderful advisers?

Will complaints still take 8 weeks or will they be actioned much quicker now?

Porting and migration issues miraculously done without issues.....

Re: o2 complex needs support

Enlli — Thu, 27 Mar 2025 17:53:19 GMT

And in other news

https://www.theguardian.com/business/2025/mar/27/sky-to-cut-2000-jobs-at-customer-service-centres-and-close-three-sites-in-uk

Re: o2 complex needs support

Oxonian — Thu, 27 Mar 2025 18:19:48 GMT

O2's actions here a laudable, but this is going to take some time to be effective due to the extent of training necessary. Also, five-hundred staff sounds like a lot but with the size of the customer-base they are going to be dealing with a small proportion of daily enquiries.

Fingers cross that it is deemed to be a success and that O2 expand the numbers as time progresses. 👍

Re: o2 complex needs support

Anonymous — Sun, 30 Mar 2025 20:19:27 GMT

They need to employ more people, the problem though is that nobody wants to work in the retail trade, silly hours for not much money.