topic Re: Customer Service - Horrific in Discussions & Feedback

Customer Service - Horrific

KT8hP — Sat, 20 Apr 2024 09:38:05 GMT

I have spent 3 hours over 2 days trying to speak to someone with any practical knowledge or who who can provide any actual customer service.

in short I have 3 contracts with 02. I cancelled one contract on 19/3 and queried why a month later my account still showed the cancelled contract. I was told there had been an error at 02’s end and as such I was stuck with another bill for data which I had not used. 2 hours of being passed between 2 departments, including a disconnection whilst I waited on complaints and I receive a series of text messages saying all 3 contracts were now cancelled! I have now spent 30 mins in a queue for customer service.

not sure if outsourcing customer service to Manila, India or the African continent is based on financial costs but I will now be leaving 02 and not recommending them to anyone.

horrific experience

Re: Customer Service - Horrific

pgn — Sat, 20 Apr 2024 09:49:23 GMT

Do try DM via X/Twitter to the O2 Social Media Team at the link below, they are good, but you may need to nudge'em a few times to get their attention @KT8hP

Good luck!

Re: Customer Service - Horrific

Oxonian — Sat, 20 Apr 2024 15:30:33 GMT

If you do decide to leave O2 @KT8hP, this might be useful :-

Re: Customer Service - Horrific

Kasparas — Mon, 17 Mar 2025 18:48:52 GMT

Agree. Recently had a very bad experience. Merger with Virgin rubbed off on them.
Leaving for iD mobile. Let’s see