topic Re: Updating problem in Discussions & Feedback

Updating problem

starfish — Mon, 17 Mar 2025 16:09:22 GMT

Hi, I downloaded an app for work's HR not long ago. I didn't use it that I can recall, and when Imore recently wanted to, found it was gone! I tried to get on my phone again but a message pops up, whether on computer or phone, telling me that it's not compatible with my device. I've been advised to update. Under "software update",the "last update" is 15 August 2023, "download and install" says it was last checked two days ago. "Auto download over Wi-Fi" has been on.

Mobile phone is Galaxy A20e, SM-A202F/DS, Android version 11, One UI version 3.1.

Is the problem my phone or the app?

Re: Updating problem

jonsie — Mon, 17 Mar 2025 16:18:58 GMT

I would think that the phone is the problem as the app would have been updated

In the description on Playstore it should tell you which system is needed to use the app

As the phone is over 5 years old and running old OneUI then I would think that is the issue

Re: Updating problem

Enlli — Mon, 17 Mar 2025 16:24:30 GMT

You don't say what the app is but the fact Play Store saying it's not compatible sounds like it has been updated since you last downloaded it

As @jonsie says if you go into Play Store it should say when it was last updated and list the minimum requirement.

Re: Updating problem

madasaf1sh — Mon, 17 Mar 2025 17:30:48 GMT

@starfish

Android 11 is now out of support and to be honest is 4 soon to be 5 versions out of date,. sorry to say but time to upgrade...
App Developers especially when handling PII data are forced to drop support for these old versions to retain compliance..

My advice - buy an upto date phone..

Re: Updating problem

Enlli — Mon, 17 Mar 2025 17:55:51 GMT

Quite frankly I would never have anything on my phone for an HR department. The least they know the better

Re: Updating problem

starfish — Mon, 17 Mar 2025 19:50:46 GMT

Thanks. I don't need it badly enough to have to buy a new phone, so I'll leave it for now.

Re: Updating problem

jonsie — Mon, 17 Mar 2025 22:20:04 GMT

At least you know why the app and your phone aren't compatible now @starfish