topic Ear buds arnt being honoured in Discussions & Feedback

Ear buds arnt being honoured

Rc-mad — Fri, 07 Mar 2025 15:45:35 GMT

I recently upgraded to a Samsung s25 ultra and was promised ear buds as part of the deal I even double checked whilst on the phone to the agent that assured me I would get them, fast forward a couple of weeks I rang 02 to chase them up i was told I would reserve the code last week so I rang again 2day to be told there was a system error and they wouldn't be honouring the deal, has anyone had this?

Re: Ear buds arnt being honoured

jonsie — Fri, 07 Mar 2025 15:54:43 GMT

Maybe @Dave-O2 can help with this?

Re: Ear buds arnt being honoured

Enlli — Fri, 07 Mar 2025 16:51:56 GMT

He is going to be a busy man

Re: Ear buds arnt being honoured

jonsie — Fri, 07 Mar 2025 16:59:02 GMT

Just ridiculous that customer service can't deal with this issue

EVERY promotion O2 does has problems

Was tthis an O2 offer or a Samsung promotion?

I've never had an issue with Samsung promotions

Re: Ear buds arnt being honoured

Dave-O2 — Fri, 07 Mar 2025 17:10:24 GMT

Thanks for the tag @jonsie

@Rc-mad I'm currently getting this investigated, if i require your details i'll be back in touch.

Watch this space, when i have more information to share i'll let you know.

Re: Ear buds arnt being honoured

Dave-O2 — Wed, 12 Mar 2025 09:33:39 GMT

Afternoon @Rc-mad

We're working to send out codes to remaining eligible customers via SMS shortly, please keep an eye on your phone for this message 😁