topic Re: Claim and Email in Discussions & Feedback

Claim and Email

SDEGRUTERE — Fri, 07 Mar 2025 14:24:34 GMT

Hi,

I need help, I have sent a claim to 3 emails of O2 and none get answer.

When I call the call centre they are unable to put me in contact with a claim team.

How can I create a claim with O2 ? what is the process or contact details ?

Thanks fron a desperate customer

Stephane

Re: Claim and Email

Enlli — Fri, 07 Mar 2025 14:31:56 GMT

What exactly are you trying to claim? Knowing this will help members point you in the right direction

Re: Claim and Email

SDEGRUTERE — Fri, 07 Mar 2025 14:38:51 GMT

I had an issue with an order,then been told it will be resend but didn't get it, just the sim.

Call back and told i want to cancel all.

Finally after nearly 1h30 min I've been told I will be refund.

TRUE STORY: I have been charged twice and on top I have received a letter 'ENFORCEMENT AND TERMINATION LETTER'

I just want to be in contact with a CLAIML team to sorte out this as call centre agent are useless

Re: Claim and Email

SDEGRUTERE — Fri, 07 Mar 2025 14:48:41 GMT

is there any direct phone line to them ?

Re: Claim and Email

SDEGRUTERE — Fri, 07 Mar 2025 14:52:36 GMT

O2 site give this email for a CLAIM (complaintreviewservice@o2.com) but this email doesn't work anymore.

Re: Claim and Email

MI5 — Fri, 07 Mar 2025 15:00:27 GMT

@SDEGRUTERE

Complaints process here make a complaint (up to 8 weeks for a response).

All contact numbers and methods here

Re: Claim and Email

Enlli — Fri, 07 Mar 2025 15:00:52 GMT

No direct phone to complaints.

At the moment any complaint made is taking about 8 weeks. Each time you complain resets the clock

All the info we have is here, other than that we have no means to help

https://www.o2.co.uk/how-to-complain

Re: Claim and Email

jonsie — Fri, 07 Mar 2025 15:02:28 GMT

All ways to contact O2 here

Complaints

complaintreviewservice@o2.com

Make sure you include your contact details and what you'd like us to do to resolve your complaint. We'll send you an acknowledgement of your complaint straight away and get the investigation started.

The email is the correct one to get a response

or use Resolver

Resolve your O2 Complaints for free | Resolver UK

Re: Claim and Email

SDEGRUTERE — Fri, 07 Mar 2025 15:04:43 GMT

Thanks for this, but the email is no more active. I have already tried this email. All emails get rejected.

So that's mean there is no way to do a complaint with O2.

😞

Re: Claim and Email

Enlli — Fri, 07 Mar 2025 15:06:45 GMT

How do you know it's not active?

Did it bounce or is it simply no response.

Re: Claim and Email

jonsie — Fri, 07 Mar 2025 15:10:09 GMT

I don't know which email client you are using but I've just sent an email to them

I got a response straightaway

resolutionsteamo2@virginmediao2.co.uk

Not sure if this is a non-reply address but try it anyway