topic Re: Virgin Media / O2 package deals in Discussions & Feedback

Virgin Media / O2 package deals

StephenC1 — Tue, 04 Mar 2025 13:51:15 GMT

My broadband contract with VM recently came to an end and in haggling for a renewal the best deal I could get included an O2 sim. I'm already an O2 customer with more than a year left on my existing contract. I thought my existing O2 contract was being upgraded to an unlimited data package. Instead I have received another sim, another number, and another contract. None of which I need. Do I need to keep this to retain the broadband deal I have agreed? I'm still in the 14 day cooling off period. If I need to lump it and keep the new O2 contract can I change the plan to a limited data amount so that I'm paying only £5/mo for a sim I have no intention of using?

Re: Virgin Media / O2 package deals

Enlli — Tue, 04 Mar 2025 14:06:02 GMT

Typical Sales, there was no need to get a new SIM. You were entitled to all the Volt Benefits on Virgin Media with the SIM you already have.

Re: Virgin Media / O2 package deals

jonsie — Tue, 04 Mar 2025 14:24:37 GMT

Just return the sim as it's useless to you

Returns and repairs – Help and Support | O2

Re: Virgin Media / O2 package deals

madasaf1sh — Tue, 04 Mar 2025 15:17:29 GMT

@StephenC1

Yes you do now have to keep it to keep your VM deal if they have sent you a new SIM card. But you can cancel the SIM card, but your discount will be recalculated, and should stay the same as you already have an o2 account

Best thing to do is call VM on 0345 454 1111

YOU do not have to take a new sim if you are already an o2 customer, it can all be applied with your current o2 account ( I did this in October 2024)...

This is just some scammy agent in Manila earning some commission..

Re: Virgin Media / O2 package deals

StephenC1 — Tue, 04 Mar 2025 16:14:38 GMT

Thanks all. Looks like another tiresome conversation with the VM call center.

Re: Virgin Media / O2 package deals

madasaf1sh — Tue, 04 Mar 2025 16:20:51 GMT

Had one of those already today, it drained the life out of me so good luck @StephenC1