topic Re: I got charged for a device after I did a switch up in Discussions & Feedback

I got charged for a device after I did a switch up

Arvid — Wed, 26 Feb 2025 16:28:47 GMT

I did a Switch Up with O2, but I’m still being charged for my old device. I called several times, and they admitted it was their mistake, but nothing has been fixed. I raised a complaint, and it’s been 10 days with no call back.

Has this happened to anyone else? Did you get a refund? Any advice? Thanks!

Re: I got charged for a device after I did a switch up

Enlli — Wed, 26 Feb 2025 16:36:40 GMT

Yes, come up here on a number of occasions.

Assume you did it online.

Has the old device been accepted?

With regards to complaints eight weeks seems the average at the moment.

I think it happened to one of our regulars. Hope they can help.

Re: I got charged for a device after I did a switch up

jonsie — Wed, 26 Feb 2025 16:52:07 GMT

@madasaf1sh

Re: I got charged for a device after I did a switch up

madasaf1sh — Wed, 26 Feb 2025 18:30:44 GMT

@jonsie

You called 😋

I had to log a complaint, and then take it higher, as o2 CS where to be frank incompetent... It takes a while to sort, but yes any overpayments will be refunded to your account and from there you can request it sent to your bank..

I will state this as I always do

DO YOUR SWITCH UPS IN STORE

I did one in store on Sunday and was all sorted, and device plan cleared down in store , and was confirmed on the receipt and by email

Re: I got charged for a device after I did a switch up

Dave-O2 — Fri, 28 Feb 2025 12:11:19 GMT

Afternoon @Arvid

Has this been sorted yet? If not, please drop me a PM with some further details 👍