topic Re: Surprise No Surprise - o2 shamed about complaints in Discussions & Feedback

Surprise No Surprise - o2 shamed about complaints

madasaf1sh — Thu, 13 Feb 2025 11:12:10 GMT

I think we all know this is about right with the amount of complaints on here about poor customer service or closer to useless customer service, time to resolve o2 problems etc

https://www.ispreview.co.uk/index.php/2025/02/ofcom-shames-talktalk-and-o2-for-uk-telecoms-complaints-q3-2024.html

So not surprised OFCOM have shamed o2

My advice to o2 is to bring support back from the likes, of India, Philippines and South Africa, and stop trying to do everything on the cheap and making customers suffer your incompetence...

Re: Surprise No Surprise - o2 shamed about complaints

Enlli — Thu, 13 Feb 2025 11:13:53 GMT

Come on, credit where credit is due, it takes a lot of effort to keep oneself at the bottom of the list. And OFCOM is not the only one

Re: Surprise No Surprise - o2 shamed about complaints

madasaf1sh — Thu, 13 Feb 2025 11:24:01 GMT

They have won the race to the bottom...

It was interesting to see Virgin beaten to the bottom by Talk Talk and surprisingly EE on BB complaints..

And the statement from Lionel Shultz, really proves they havent listened to customers

Re: Surprise No Surprise - o2 shamed about complaints

jonsie — Thu, 13 Feb 2025 12:16:17 GMT

VMO2 should be totally embarassed and shamed

This will not only have an awful impact on customers but also the few good advisers working within the UK

How can you be proud to work for a company like this and continue to give good support and care?