https://community.o2.co.uk/t5/Discussions-Feedback/O2-Switch-up/m-p/1780257#M137512 <P>I just returned my pixel pro9 xl as part of my switch up to the s25 ultra.</P><P>&nbsp;</P><P>O2 have now stated that my phone is not eligible as I did not return a pro 9 xl but a pixel pro9.</P><P>&nbsp;</P><P>What do I do. I definitely sent a pro 9xl&nbsp;</P> Sun, 09 Feb 2025 07:31:05 GMT Jaycee64 2025-02-09T07:31:05Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Switch-up/m-p/1780257#M137512 <P>I just returned my pixel pro9 xl as part of my switch up to the s25 ultra.</P><P>&nbsp;</P><P>O2 have now stated that my phone is not eligible as I did not return a pro 9 xl but a pixel pro9.</P><P>&nbsp;</P><P>What do I do. I definitely sent a pro 9xl&nbsp;</P> Sun, 09 Feb 2025 07:31:05 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Switch-up/m-p/1780257#M137512 Jaycee64 2025-02-09T07:31:05Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Switch-up/m-p/1780263#M137515 <P>Do you have the IMEI number of the phone you returned. That will tell which model it is. And if you used it on O2 for a while it should also be recorded there.</P> Sun, 09 Feb 2025 08:47:10 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Switch-up/m-p/1780263#M137515 Enlli 2025-02-09T08:47:10Z https://community.o2.co.uk/t5/Discussions-Feedback/O2-Switch-up/m-p/1780268#M137516 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1621281">@Jaycee64</a>&nbsp;- in your MyO2, here:</P><P>Under Account, View all, Device details...</P><P>Mind you, my Pixel 8a is the 256GB model, not that it says that below <span class="lia-unicode-emoji" title=":grimacing_face:">😬</span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000038829.png" style="width: 1080px;"><img src="https://community.o2.co.uk/t5/image/serverpage/image-id/60077i7987C3DC608FD2BF/image-size/medium?v=v2&amp;px=400" role="button" title="1000038829.png" alt="1000038829.png" /></span></P><P> </P> Sun, 09 Feb 2025 10:17:04 GMT https://community.o2.co.uk/t5/Discussions-Feedback/O2-Switch-up/m-p/1780268#M137516 pgn 2025-02-09T10:17:04Z