topic Re: O2 worst customer services in Discussions & Feedback

O2 worst customer services

KM11 — Fri, 07 Feb 2025 10:18:06 GMT

I bought a only plan, which took too long time to activate, and then they could not port my number from 3 network, they said they were trying and kept calling me every few days and told me nothing to worry about. Then they stopped. When I called them they said they couldn't port the number. From the beginning, I told them about porting my existing number and if it's not possible then I won't keep O2 number they agreed. So I asked them to cancel the contract they said I have to pay for all remaining contract time and the termination fee. So after arguing with rude customer services somewhere in the Philippines, I gave up. and decided not to cancel and just not use O2 because it was cheaper than canceling.

A couple of days ago I received an email that O2 is increasing the price and I have the right to cancel the contract, so I called them, but same ruse customer services, 1st she said I can cancel, but again she said I have to pay cancelation fee which was a lot more than actual contract.

Re: O2 worst customer services

Cleoriff — Fri, 07 Feb 2025 10:26:09 GMT

@KM11

You would be better off contacting the social media team.

They are based in the UK and have a good reputation.

All links are in this guide

Re: O2 worst customer services

Enlli — Fri, 07 Feb 2025 10:26:38 GMT

Usual tale of woe. Sadly, nothing we can do here.

Have you tried the UK based media team?

The links are in this help file

Re: O2 worst customer services

Dave-O2 — Wed, 12 Feb 2025 10:50:53 GMT

Morning @KM11

Just checking in, has this now been resolved? If not, please drop me a PM with more details 👍

Re: O2 worst customer services

jonsie — Wed, 12 Feb 2025 19:35:37 GMT

@Enlli wrote:
Usual tale of woe. Sadly, nothing we can do here.
Have you tried the UK based media team?
The links are in this help file
Guide: How to find help & contact O2

Or just try whistling in the wind....