topic Re: Complaint in Discussions & Feedback

Complaint

Mjb0141 — Tue, 04 Feb 2025 19:02:59 GMT

Is there an email address to complain to 02

I have been on the phone for 3 hours to the 202 customer service trying to sort a problem the last 2 call handlers cut the call its the worst customer service and the noise in the background is unacceptable

Re: Complaint

gmarkj — Tue, 04 Feb 2025 19:17:13 GMT

Have you tried using o2's social media team to fix whatever your problem is @Mjb0141 ?

Links are in the guide

You will also find that once you submit a complaint, many customer service agents are reluctant to help for fear of getting something wrong and/or interfering with the complaint.

If you have no other choice, then try using the Resolver option in the link below - they collect everything in one place to make tracking it easier.

https://www.o2.co.uk/how-to-complain

Re: Complaint

Oxonian — Tue, 04 Feb 2025 20:32:25 GMT

Please also bear in mind @Mjb0141 that it is currently taking O2 up to eight weeks to investigate and respond to complaints. Hence, it is by no means a quick option. 👍