topic Re: o2 are useless!! (PAC problem) in Discussions & Feedback

o2 are useless!! (PAC problem)

J-D — Mon, 03 Feb 2025 17:16:14 GMT

Unfortunately, living remotely, o2 seem to be the only provider covering the area, so I'm stuck.

First, I tried ordering a phone & package with them... 2 calls (2 attempts) and 4 hours later, no good. Error at o2 not being able to process my payment. This, all at the END of the bloody rigmarole getting through security, credit checks etc! Frustrating is an understatement.

So I end up having to then order a SIM instead. Got the SIM, seems to 'work', but I cannot seem to port my old/current number. No option in My o2 (website - I will not use an app) to enter it! Despite it stating to go to the 'Menu', click 'Switch to o2' then 'Move my Number' - err... where is the menu!!?? No menu showing in my o2 account page!!

Called them to do it therefore, and also to ask where the menu is. They said the menu 'should' be there - no sh*t! Well it isn't. And then, cannot do the porting because they cannot even find my account! Even though I am logged into it as we spoke!!??

Asked him to call me back (to prevent me having to go through the whole scenario with someone else, if I call again) he says will do... in two hours!

Suffice to say, he didn't.

Like i say, o2 are useless.

Is anybody there at 02 actually able to resolve anything!?

Re: o2 are useless!! (PAC problem)

MI5 — Mon, 03 Feb 2025 17:22:33 GMT

@J-D

The social media teams are usually the best.

Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: o2 are useless!! (PAC problem)

madasaf1sh — Mon, 03 Feb 2025 17:29:20 GMT

@J-D

The option is actually under this Menu, and also under Transfer Number, doesnt surprise me CS dont know where it is...

Re: o2 are useless!! (PAC problem)

J-D — Mon, 03 Feb 2025 17:51:22 GMT

Thank you for the replies. I don't do any social media, so that suggestion is no good! Re the other 'menu', not sure where this is shown, but below is what is showing on my account page:

Re: o2 are useless!! (PAC problem)

Enlli — Mon, 03 Feb 2025 18:01:14 GMT

This is the Web Site. Under Your Account

Re: o2 are useless!! (PAC problem)

J-D — Mon, 03 Feb 2025 18:09:50 GMT

???

Like i said, I posted what I see when i log in (to My o2). So how do you get what you have shown? Confused.

Re: o2 are useless!! (PAC problem)

MI5 — Mon, 03 Feb 2025 18:16:09 GMT

@J-D wrote:
Thank you for the replies. I don't do any social media, so that suggestion is no good! Re the other 'menu', not sure where this is shown, but below is what is showing on my account page:

For some strange, unknown reason, you appear to still be on the old billing system @J-D

If you don't use any SM accounts, you'll just have to keep calling until you get a competent agent.

Re: o2 are useless!! (PAC problem)

madasaf1sh — Mon, 03 Feb 2025 18:19:15 GMT

That screenshot also looks like PAYG as well and not Pay Monthly..

So I do wonder if that is the cause of the issues, and why none of us can find the menu...l

Re: o2 are useless!! (PAC problem)

Enlli — Mon, 03 Feb 2025 18:55:25 GMT

My screenshot is pay monthly SIM

Re: o2 are useless!! (PAC problem)

madasaf1sh — Mon, 03 Feb 2025 21:17:54 GMT

Not yours the one posted by the Op, is PAYG as it has top-up and restart plan which where never in the old platform for pay monthly @Enlli

Re: o2 are useless!! (PAC problem)

J-D — Tue, 04 Feb 2025 10:47:46 GMT

I am on a rolling monthly contract. The rest of the screenshot I showed, shows unlimited minutes, texts and data, as opposed to what balance/allowance I have 'left'. Even so, searching how to port in an 'old' number, still brings up a link and directs you to go to the 'menu' that still isn't there! Irrespective of what platform is showing in my o2 account.

It's all a moot point now anyway, as after a further conversation this morning, with CS, or whatever dept. it was, nothing was resolved. Again. So i've told them to cancel everything, as I have had enough. So thank you for your time and replies guys.

o2, sort yourselves out. For me, you've been nothing but useless.

Re: o2 are useless!! (PAC problem)

Enlli — Tue, 04 Feb 2025 11:14:46 GMT

Make sure you cancel goes through correctly. Agents are known to fail putting it through

Re: o2 are useless!! (PAC problem)

J-D — Tue, 04 Feb 2025 12:49:18 GMT

Yes, good advice, thank you! I did ask for some confirmation, only to be told "it is not possible"!

What!? Like i say, o2 are useless!

Re: o2 are useless!! (PAC problem)

Enlli — Tue, 04 Feb 2025 13:13:09 GMT

I give up with customer services

Just keep an eye out that they do what they said they would do