topic Re: No point of contact. in Discussions & Feedback

No point of contact.

Sticks2 — Thu, 16 Jan 2025 12:57:22 GMT

O2 are not providing access to customers with no landline.

Re: No point of contact.

Sticks2 — Thu, 16 Jan 2025 13:02:06 GMT

Well, at least that worked.

I have no mast signal, no landline, cannot recieve text message to use phone app, cannot get the chat agent to cooperate, so cannot get to Support to find out whether they will reimburse account charges during their month-long 'planned outage', or provide an alternative service like some other network access point.
Up to now I could not even log in here. So at least that bit's working. Would be better if O2 provided an email address for support, or a chat agent that didn't cut out after referring to the malfunctioning mobile app.

Re: No point of contact.

Enlli — Thu, 16 Jan 2025 13:02:55 GMT

Yes they are and always have

All the ways to contact them in this guide, landline, mobile and online

Re: No point of contact.

Enlli — Thu, 16 Jan 2025 13:04:31 GMT

As you got here, use one the social media links

Re: No point of contact.

madasaf1sh — Thu, 16 Jan 2025 13:23:37 GMT

@Sticks2

If you have internet then you can always cheat and use Skype and call o2 on 0800 902 0217 ( )

Also read your contract, as there is no guarantee of coverage or a fault free network and they wont let you connect to another network or to be honest even getting something off your bill maybe hard...

Re: No point of contact.

Enlli — Thu, 16 Jan 2025 15:05:37 GMT

@madasaf1sh wrote:
@Sticks2

If you have internet then you can always cheat and use Skype and call o2 on 0800 902 0217 ( Guide: A Guide to Skype )

Also read your contract, as there is no guarantee of coverage or a fault free network and they wont let you connect to another network or to be honest even getting something off your bill maybe hard...

Or they could realise that seeing they have web access they could use WiFi Calling and use their precious handset to make calls.

Another reason not to offer compensation as there is a workable way out of the situation regarding calls.

Re: No point of contact.

Sticks2 — Sat, 18 Jan 2025 07:33:23 GMT

Apparently I can get access to this thread without having to use the access code sent to my out-of-network phone. I don't see why the forum login sends an SMS that I won't recieve, when I can come directly to this thread to reply. 🤔 Mysteries of life.

The situation remains as I described it, and it turns out several hundred people are affected, including local tradies who rely on their mobile to liaise with customers. It's not just O2, and even though I have no access via web/wifi, email, or landline, people who do, have been able to get through, and have shared what they know with neighbours. So, the various operators are aware of the outage, and information is coming in by word-of-mouth. That does not solve the problem of O2 neglecting to provide alternate points of access.

I see the reply notifications have gone directly to my spam folder, so let's add that to the list of foibles. That one is pretty easily sorted, though.

Thank you @madasaf1sh for the potentially useful idea of setting up Skype or similar to make VOIP calls, and for pointing out that bit about the contract. As for compensation, according to neighbours, the various service providers are offering a nominal reduction off next month's bill. That's not going to help the traders, unfortunately. Various of the neighbours are saying they've been caught unawares. I'd have to agree there have been no notices posted, messages, etc., so I have every sympathy for the people who didn't plan accordingly.

Re: No point of contact.

pgn — Fri, 17 Jan 2025 21:38:03 GMT

@Sticks2 wrote:
Apparently I can get access to this thread without having to use the access code sent to my out-of-network phone. I don't see why the forum login sends an SMS that I won't recieve, when I can come directly to this thread to reply. 🤔 Mysteries of life.

Ah, the OTP SMS and the Forum challenge...

The common single signin authentication system used for these two systems, the web version of MyO2 as well as the O2 Community Forum, is probably the cause - see here, @Sticks2

https://community.o2.co.uk/t5/Discussions-Feedback/SMS-Challenge-on-sign-in-to-Forum-this-morning/m-p/1717525/highlight/true#M132164

More a mystery of O2 (note, VM Forum has no such challenge!) than one of life 😆