topic 'Classic pay-as-you-go' not receiving texts or calls in Discussions & Feedback

'Classic pay-as-you-go' not receiving texts or calls

Sun9 — Tue, 14 Jan 2025 11:21:22 GMT

I have the 'Classic pay-as-you-go'. In the last week, incoming texts have not arrived, and incoming calls have gone directly to the message service (even though my phone is on and the 'Do not disturb' is off). The only way I've found to solve it, is by making a chargeable call. After that, the texts I'm waiting for come through instantly, and I can receive calls. Is anyone else experiencing this?

I've just read that O2 is closing down its 'pay-as-you-go data only mobile SIM' services on 31st January 2025. I'm assuming that this is different from the 'Classic pay-as-you-go' service, as there's no mention of it ending on the Classic 'Help and support' page. I hope that's correct! Does anyone know?

Re: 'Classic pay-as-you-go' not receiving texts or calls

jonsie — Tue, 14 Jan 2025 11:30:04 GMT

Data only sims are different and do not have any resemblance to O2 PAYG Classic

You do need to make a chargeable call and the terms state every 6 months

However we advise every 3 months as O2 are looking to get rid of the old legacy tariffs

Re: 'Classic pay-as-you-go' not receiving texts or calls

Sun9 — Tue, 14 Jan 2025 11:36:00 GMT

I guess this is a glitch with my service then. Thank you for your help and advice, it's reassuring to know the O2 PAYG Classic is not ending!

Re: 'Classic pay-as-you-go' not receiving texts or calls

Enlli — Tue, 14 Jan 2025 12:03:51 GMT

@Sun9 I think there may be changes this year as 3G services are phased out (the backbone of PAYG) but everyone is playing their cards close to their chest