topic Re: WHERE is Customer Services? in Discussions & Feedback

WHERE is Customer Services?

Jacselbro — Thu, 09 Jan 2025 12:17:04 GMT

I received the following email this morning:

Hello Jacqueline,

Account No: *********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

We have been notified by your bank of a change in the status of your direct debit details and therefore we have cancelled your current mandate. To discuss your O2 account further please call us on 0344 809 0202 Or you can update your Direct Debit details using the following link http://www.o2.co.uk/myo2

Thanks, o2

It seems they have got their knickers in a twist because I have cancelled an old system that included two phones, one of which was no longer required as my husband rarely ever used it. The last payment on that was taken in July 2024, I was told to wait a few weeks before cancelling it, I cancelled it yesterday.

The remaining phone is still in use and paid by a separate DD. I tried contacting them on 0344 809 0202 only to get that useless robot. I next tried the online Link, they sent me a code by email which I entered, then they sent another by text which I also entered. THEN the idiots told me my phone is now in another users name. As far as I am concerned it is in my name.

I tried another number which was not recognised, and I cannot find a Link to Customer Services either. Another very badly run business it seems though they are always keen to collect our money..

Re: WHERE is Customer Services?

Enlli — Thu, 09 Jan 2025 12:24:36 GMT

Agreed, not the easiest of companies

Little we can do here as we are all customers and there is no O2 input

Sounds like it's best handled by Payment Management

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: WHERE is Customer Services?

Jacselbro — Thu, 09 Jan 2025 18:16:38 GMT

Tried to Sign in again, they texted me a code number which i submitted. The following is the reply I received:

Contact number already associated with another user

Your contact number couldn’t be updated.

You’ll need to use a different number for this account. Try another number

I don't have another number.

Re: WHERE is Customer Services?

Enlli — Thu, 09 Jan 2025 18:44:04 GMT

Can't really advise further

Maybe the Social Media Team. Slow but you do have a written record of conversations

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) ,

X (Twitter) (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG)